The Hostess is responsible for creating a warm and welcoming first impression by greeting and seating guests, managing restaurant reservations, and ensuring an organized flow of service. The role requires excellent communication, attention to detail, and a genuine commitment to guest satisfaction.
Key Responsibilities
- Welcome guests warmly and escort them to their assigned tables.
- Manage restaurant reservations, cancellations, table assignments and special requests.
- Maintain accurate knowledge of restaurant layouts, operating hours, menus, promotions and hotel services.
- Answer telephone enquiries professionally and according to service standards.
- Monitor guest flow and organize waiting lists during busy periods.
- Anticipate guest needs, respond promptly to enquiries and assist with resolving concerns.
- Conduct table visits and coordinate with the team to ensure guest satisfaction.
- Maintain a clean, organized and well-presented hostess desk and dining area.
- Support menu preparation, cashiering procedures and restaurant operations when required.
- Work closely with colleagues to deliver friendly, efficient and professional service.
Additional Information
- Flexible to work rotating shifts, weekends and public holidays as required by operational needs.
- Able to manage busy service periods, waiting lists, reservations and changing guest requirements.
- Maintains a professional appearance and high standards of personal hygiene.
- Demonstrates teamwork, professionalism and a warm, guest-focused approach.
- Committed to maintaining a clean, organized hostess area and following food safety, hygiene and health and safety procedures.
- Willing to attend training and continuously develop knowledge of restaurant operations, hotel facilities and service standards.
- Minimum of 1 year s experience as a Hostess or in a similar food and beverage role.
- Good verbal communication skills in English, additional languages (Arabic, Russian) are an advantage.
- Strong guest service and interpersonal skills.
- Pleasant, professional, and well-groomed appearance.
- Basic knowledge of food and beverage service.
- Basic computer skills.
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