Job Summary
The role involves executing and supporting guest service standards and hotel brand standards to deliver exceptional guest service and drive satisfaction and loyalty. Responsibilities include understanding guest needs, recommending services, greeting and seating guests, informing teams, collaborative work, answering calls, providing information, maximizing table occupancy, managing reservations, maintaining personal appearance, pursuing training and growth, acting as cashier, managing cash, monitoring bookings, and staying informed about hotel occupancy and local events. Benefits
Competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl Birthday day off because your milestones matter Personalized development plans and continuous learning opportunities to support your career journey Responsibilities
Guest satisfaction: Ensures to deliver the brand promise and always provide exceptional guest service Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels amp Resorts Ensures that all guest and associate complaints are resolved in a quick and efficient manner Maintains positive guest and associate interactions with good working relationships Operations: Execute and supports guest service standards and hotel brand standards Execute exemplary guest service to drive guest satisfaction and loyalty by assisting the guest and ensuring their satisfaction before and during their experience within the restaurant Understand guest needs and recommend the appropriate features and services that best meet their needs and exceed their expectations while building a continuing relationship and loyalty to the brand Greet guests and seat guests accordingly Inform the team of special attention guests (SAGs) Provide excellent service to all associates in other departments as appropriate Establish rapport with guests maintaining good guest relationships Ensure regular guests are recognised and greeted accordingly Work closely with other restaurant associates in a supportive and flexible manner focusing on the overall success of the hotel and the satisfaction of hotel guests Answer all incoming calls using the correct telephone etiquette, promptly and courteously, and ensure all telephone messages are accurate Provide up-to-date and accurate information on the restaurant menus and the hotel offerings Assist in maximising table occupancy and filtering the clientele Be always aware of future booking constraints Be fully aware of special table allocations and restrictions on policies Monitor and trace all confirmations by phone or email and keep a record of those in an organised manner Ensure all credit card details are taken or other payment methods when necessary and dealt with in the correct manner Attend briefings, tastings and core training to fully understand and know product and menu items, completes assessments and tests Understand the flow of service during service periods and flex the roles as and when required Understand and follow opening and closing checklists Perform the function of cashier and responsible for Micros cashiering procedure Balance cash and credit card charges and remittance of cash to back office safe Check the bookings on Open Table and print a booking sheet for the briefing Ensure all reservations are communicated to the manager or supervisor on duty in a detailed handover Efficiently manage guests arrivals and departures by keeping the booking system updated Acknowledge and welcome all arriving guests and bid farewell to all departing guests, leaving them with a good and professional lasting impression Maintain a high standard of personal appearance and hygiene according to the hotel and department s grooming standards Grow and improve skills and abilities through the appropriate training, assessment and performance Be creative and innovative and contribute to the success of the operation Inform the Restaurant Manager Assistant Manager of special attention guests (SAGs) Manage stationery and menus in the restaurant Respond to changes in the Food and Beverage function as dictated by the industry, company, and hotel Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests Be familiar with all the services characteristics and sites of interest activities in the neighborhood, current or upcoming events in Doha, festivals, cultural events to answer precisely to guest requests