Hostess Laguna Beach Restaurant & Bar

• Maintain complete knowledge of: 
  • Dining room layout table/seat/section numbers proper table setups room   capacity hours of operation price range and dress code
  • Restaurant reservation procedures
  • Daily house count arrivals departures VIPs
  • Scheduled in-house group activities locations and times
  • All department policies / service procedures 
• Answer telephone within 3 rings using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation or cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments ensuring compliance to departmental standards.
• Ensure that all menus check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book pre-assign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant.
• Seat Guest accordingly to floor plan / being fair to each waiter.
• Show guests their table which has been designated to them
• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Ensure that the tables are set to the best service of the guest.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Anticipate guests needs respond to them promptly and acknowledge guest however busy and whatever time of the day.

Qualifications :

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations. Good customer service communications and interpersonal skills are a must.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1