- To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.
- Provide a warm and friendly welcome leading guests and seating them at their table
- Take telephone bookings and maintain a clear and organised reservations book
- Assist in the set-up of tables and displays
- Maintain and update guest database
- Be attentive to guests and resolve their complaints where possible reporting all incidents to Supervisor
- Maintain cleanliness of hostess station and surrounding areas as well as of all menus
- Maintain good working relationship with own colleagues and all other departments
- Correct preparation of all necessary operational material in the back office
- Learn safety sanitation and hygiene policies
- Present check to guests and performs cashiering function if needed
- Effectively control guest flow in the restaurant ensuring maximum turnover
- Assist in carrying out quarterly bi-yearly yearly inventory of operating equipment
- Train waitstaff and bus staff in hostess standards
- Ensure the restaurant is ready to receive guests prior to opening and that both waitstaff and tables are ready in line with opening standards
- Carry out any other duties as and when assigned by the Management of the Hotel
- Assist other Food & Beverage Outlets in their operations within peak times when needed
Qualifications :
- 1 year Hotel experience in F&B
- Secondary education
PERSONAL ATTRIBUTES
- Excellent reading writing and oral proficiency in English
- Well-presented and professionally groomed at all times
- Strong interpersonal skills and able to establish a good rapport with guests
- Possess full knowledge of restaurants seating/table plan
- Computer knowledge (Microsoft Excel Word Powerpoint)
Remote Work :
No
Employment Type :
Full-time
Key Skills Restaurant Experience,OpenTable,Food Service,Customer Service,Hospitality Experience,Basic Math,Guest Relations Experience,Host/Hostess Experience,Guest Services,Cash Handling,Phone Etiquette,Writing Skills
Experience: years
Vacancy: 1
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