We are seeking a friendly and professional Hostess to join our team. As the first point of contact for our guests you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.
- Greet guests warmly and seat them according to the restaurants floor plan.
- Ensure guest satisfaction by anticipating needs and responding promptly.
- Address guest concerns and complaints ensuring satisfaction.
- Conduct regular table visits to monitor guest satisfaction.
- Handle reservations and cancellations following department standards.
- Communicate any changes to reservations or cancellations to management.
- Preassign tables and ensure special requests are addressed.
- Maintain a clean and organized hostess stand and dining area.
- Ensure tables are properly set and ready for service.
- Monitor the cleanliness and working condition of equipment and supplies.
- Assist staff as needed to ensure smooth restaurant operations.
- Collaborate with restaurant staff to provide optimum service.
- Promote a cooperative and productive working climate.
- Be flexible and rotate within different F&B outlets as required.
- Assist with cashiering procedures and balance transactions.
- Participate in training and other duties as assigned by management.
- Strong communication and customer service skills.
- Ability to handle highvolume periods and anticipate guest needs.
- Detailoriented with a focus on cleanliness and organization.
- Previous experience in a restaurant or hospitality setting is a plus.
Qualifications :
- Excellent communication and interpersonal skills
- Strong multitasking ability and attention to detail
- Professional appearance and positive attitude
- Basic computer skills and familiarity with reservation systems
- Knowledge of restaurant operations and service standards
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Food safety certification is a plus
- Ability to work flexible hours including evenings weekends and holidays
- Fluency in English; additional language skills are a plus
Remote Work :
No
Employment Type :
Fulltime
Key Skills Restaurant Experience,OpenTable,Food Service,Customer Service,Hospitality Experience,Basic Math,Guest Relations Experience,Host/Hostess Experience,Guest Services,Cash Handling,Phone Etiquette,Writing Skills
Experience: years
Vacancy: 1
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