Job Description:
“The world is yours with Meliá”
Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.
Discover some of the benefits we offer:
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Tucked away within a lush polo estate in Dubai, Meliá Desert Palm is a luxury urban resort where wellness, personalised service and meaningful experiences come together. We are currently looking for a dedicated and detail-oriented Housekeeping Attendant to join our Housekeeping team.
This role goes beyond cleaning guestrooms, we are looking for someone who takes pride in creating welcoming and immaculate spaces, pays close attention to detail, and is committed to delivering exceptional experiences for our guests. The ideal candidate is reliable, service-oriented, and passionate about maintaining the highest standards of cleanliness, presentation, and comfort within a luxury hospitality environment.
At Meliá Desert Palm, a member of The Meliá Collection, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.
The Housekeeping Attendant is responsible for maintaining guest rooms, villas, public areas and back-of-house spaces to the highest standards of cleanliness, hygiene and presentation, as well as carrying out other duties assigned by the department as necessary.
What will you be doing?
- Service assigned guest rooms and areas in accordance with Meliá Hotels International standards.
- Provide friendly, courteous, prompt and personalised service to guests and colleagues.
- Attend to guest requests in a timely and professional manner.
- Maintain the highest standards of cleanliness, hygiene and presentation in all assigned areas.
- Take responsibility for the safe handling and control of assigned keys and hotel property.
- Report room discrepancies, maintenance issues and any unusual findings in accordance with hotel procedures.
- Ensure effective utilisation of resources and supplies within assigned work areas.
- Maintain records and checklists related to daily operations and assignments.
- Deposit all lost and found items at the Housekeeping Office on the same day they are discovered.
- Coordinate effectively with the minibar team for amenities and in-room services.
- Maintain housekeeping equipment, carpets, fixtures and furnishings within assigned areas.
- Contribute positively to teamwork and departmental cooperation.
- Interact with guests in a pleasant, professional and helpful manner.
- Ensure cleaning chemicals are correctly diluted, handled, used and stored.
- Support the hotels sustainability initiatives by conserving energy and reducing waste.
- Adhere to the hotels grooming and appearance standards at all times.
- Coordinate with Engineering and other departments to ensure guest areas remain in excellent condition.
- Attend all assigned training sessions and departmental meetings.
Daily Tasks
- Attend departmental briefings and take note of all operational updates.
- Collect daily assignment sheets, keys, equipment and supplies required for the shift.
- Ensure housekeeping pantries are clean, organised and adequately stocked throughout the shift.
- Inspect guest corridors, lift landings and assigned areas for cleanliness and maintenance requirements.
- Clean and service guest rooms, villas and public areas according to established standards.
- Prioritise room cleaning requests and prepare departure rooms according to operational needs and guest arrival times.
- Change bed linen in accordance with hotel standards and guest preferences.
- Replenish guest amenities and supplies as required.
- Ensure soiled linen and waste are removed from pantries and work areas at the end of each shift.
- Use only clean, fresh and approved linen in guest rooms.
- Clean and maintain housekeeping equipment after use.
- Follow all hotel security, health and safety procedures.
What are we looking for?
- Previous housekeeping experience in a hotel environment is required.
- Attention to detail and commitment to cleanliness standards.
- Positive attitude with a passion for guest service.
- Ability to work independently and as part of a team.
- Good communication skills.
- Basic knowledge of hotel facilities and services.
- Understanding of lost and found procedures and housekeeping standards.
- Flexibility to work shifts, weekends and public holidays.
At Meliá we are all VIP
At Meliá Hotels International, we are committed equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity , avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .
Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is "Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.
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