o handle day-to-day HR Services Help desk operations and provide first level support to resolve reported technical problems or route complaints/requests to support engineer or the relevant IT functions as per the complexity of the task.
Maintain and monitor request logs to follow up on the requests received.
Minimum Qualifications:
Bachelor's degree
3-5 years of experience in HR Support or helpdesk operations
Job Specific Skills:
- Working knowledge on desktop hardware, operating system, software application and network troubleshooting
- Strong knowledge and experience in ITIL service desk implementation and performance tuning
- Good Knowledge about Computers & Operating systems
- Ability to learn & adopt to new networks installed at the organization
- Communication Skills
- High-level experience in customer support services
- Analytical mindset
- Ability to formulate plans, designs, practices, policies and procedures related to operation and new projects
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