HR Services and Immigration Specialist - UAE

Who We Are At Kyndryl

we run and reimagine the mission-critical technology systems that drive advantage for the world s leading businesses We are at the heart of progress with proven expertise and a continuous flow of AI-powered insight enabling smarter decisions faster innovation and a lasting competitive edge For our people Kyndryls that means doing purposeful work that powers human progress Join us and experience a flexible supportive environment where your well-being is prioritized and your potential can thrive

The Role Key Responsibilities

Manage UAE immigration operations through structured internal coordination case administration data collection documentation review and timely follow-up Support in country immigration processing by ensuring all required Kyndryl data approvals and employee documentation are accurate complete and submitted within required timelines Partner with Global Mobility amp Immigration Country HR Talent Acquisition Benefits employees and the immigration provider to enable efficient and coordinated case progression Emiratization hiring aligns across the UAE entities Coordinate with the Country HR Leader and business stakeholders to ensure consistent execution data accuracy and process discipline Review and validate employee and case information including contracts salary details job titles employment terms and all documentation required for UAE immigration processing Monitor immigration case progress government notifications timelines dependencies and outstanding actions to ensure timely completion and mitigate delays Drive follow-ups on missing documentation pending approvals UAE Pass actions E-signature approvals medicals biometrics and other employee or internal requirements Drive follow-ups on government queries and notifications including responding to MOHRE and other ministry communications in coordination with the immigration provider and Country HR Leader Support structured coordination across HR Talent Acquisition Payroll and the immigration provider ensuring clear ownership alignment and timely escalations Facilitate accurate capture of funding details and cost center information through engagement with Talent Acquisition hiring managers and relevant stakeholders Escalate delays risks exceptions or complex matters to the Global Mobility amp Immigration team when required Serve as the day-to-day operational contact for the immigration provider ensuring complete case submissions disciplined execution and timely issue resolution Liaise with the immigration provider and relevant UAE authorities including MOHRE ICP and GDRFA to support immigration filings compliance requirements and workplace inspections site visits Support adherence to defined escalation channels and consistent use of formal processes and tools for case tracking and employee queries Ensure all policy-related decisions are aligned with Global Mobility amp Immigration governance Support EMEA overall personnel administration activities ensuring employee data updates and documentation are accurately prepared distributed and maintained in HR systems Support broader EMEA HR Services case management activities including handling employee inquiries maintaining case records and ensuring timely resolution in line with service standards

Who You Are Required Qualifications

amp Experience Bachelor s degree or equivalent experience in Human Resources Business Administration or a related field Proven experience in UAE immigration mobility or HR operations Strong understanding of UAE immigration processes MOHRE ICP GDRFA frameworks and knowledge of localization requirements Emiratization rules Experience working with external immigration providers and government authorities Experience working with Nafis job boards Experience working with HR systems e g Workday and service management tools Strong attention to detail and ability to manage multiple priorities in a fast paced environment Proficiency in Microsoft Office tools especially Excel Word Outlook for documentation tracking and reporting Fluent Arabic mandatory Good working knowledge of English written and spoken

Core Competencies

Customer centric mindset with strong problem solving skills Ability to interpret policies and apply them consistently Strong communication skills written and verbal Collaboration and stakeholder management across functions Continuous improvement and change positive mindset High standards of confidentiality and data accuracy Structured process-driven approach with strong follow-up discipline High level of accountability and ownership Strong communication skills with the ability to work across cultures and teams

Being You

The Kyn in Kyndryl means kinship which represents the strong bonds we have with each other our customers and our communities We focus on ensuring all Kyndryls feel included and we welcome people of all cultures backgrounds and experiences Even if you don t meet every requirement we encourage you to apply We believe in growth and we re excited to see what you can bring At Kyndryl employee feedback has told us that our number one driver of employee engagement is belonging That sense of belonging being a valued respected trusted member of the team is fundamental to our culture and fueling great experiences for our customers nbsp Bachelor s degree or equivalent experience in Human Resources, Business Administration, or a related fieldProven experience in UAE immigration, mobility, or HR operationsStrong understanding of UAE immigration processes (MOHRE, ICP, GDRFA frameworks) and knowledge of localization requirements (Emiratization rules)Experience working with external immigration providers and government authoritiesExperience working with Nafis job boardsExperience working with HR systems (e.g. Workday) and service management toolsStrong attention to detail and ability to manage multiple priorities in a fast paced environmentProficiency in Microsoft Office tools (especially Excel, Word, Outlook) for documentation, tracking, and reportingFluent Arabic (mandatory)Good working knowledge of English (written and spoken)

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