Key Responsibilities:
Lead end to end implementation and rollout of Shopify across multiple countries ensuring local legal and brand requirements are met.
Act as primary onshore point of contact between business franchise/JV partners offshore/onshore delivery teams and technology vendors.
Own and prioritize the implementation roadmap backlog and release plan for assigned markets.
Ensure consistency of global templates while allowing for local market/customization needs (catalog pricing promotions payment shipping loyalty tax).
Oversee integrations with OMS ERP CRM POS payment gateways and 3PL/logistics partners.
Support franchise/JV partners on store setup configuration and operational readiness (training playbooks SOPs).
Manage risks issues and dependencies; provide clear status reporting to senior stakeholders across countries.
Champion best practices in ecommerce security data privacy and brand consistency across all Shopify instances.
Required Skills & Experience
10 years of experience in ecommerce with at least 3 5 years leading Shopify or Shopify Plus implementations.
Proven experience working in franchise and/or joint venture retail models (country partners master franchisees or licensees).
Strong understanding of Shopify ecosystem: themes apps checkout multi store / multi country setups and core integrations.
Demonstrated experience leading cross functional and cross cultural teams (business IT vendors and offshore delivery).
Excellent written and verbal communication skills; able to present clearly to CXO level stakeholders and country leadership.
Strong stakeholder management and negotiation skills especially with external partners (franchisees JVs agencies).
Solid knowledge of ecommerce fundamentals: catalog & content management promotions payments taxation logistics and customer experience.
Hands on experience with requirements gathering solution design walkthroughs UAT and cutover/go live planning.
Comfortable working in a matrix fast paced environment with multiple concurrent country rollouts
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