IBP Consultant

Job Description:

Role Overview: Are you ready to build a strong foundation in supply chain planning and play a key role in maintaining smooth SAP operations for global enterprise clients? As a Junior Consultant – SAP IBP (AMS), you will join our dedicated support team in India to deliver high-quality incident resolution, daily application maintenance, and system monitoring for SAP Integrated Business Planning (IBP). You will work closely with cross-functional support teams to ensure business continuity, efficient ticket lifecycle management, and reliable background process execution.

Your Responsibilities:

Incident & Ticket Management: Analyze, triage, and resolve basic to mid-level SAP IBP technical and functional incidents within defined SLA guidelines. Record, update, and manage ticket lifecycles accurately in designated tracking tools (e.g., ServiceNow, Jira, Remedy).

• Batch Job Monitoring & Management: Monitor scheduled IBP batch jobs, data integration tasks (CPI-DS / SDI), and background planning runs to ensure successful execution and timely completion. Identify, troubleshoot, and escalate job failures promptly.
• Shift Operations & On-Call Support: Work flexibly across rotational shift schedules to provide continuous application support coverage for global client operations.
• Routine Application Maintenance: Assist with regular system health checks, routine master data maintenance support, and minor configuration updates/enhancements as guided by senior consultants.
• User Support & Guidance: Interact with business end-users and key stakeholders to clarify reported issues, gather issue details, and provide status updates or guidance on standard SAP IBP functionality.
• Documentation & Knowledge Sharing: Maintain and update standard operating procedures (SOPs), knowledge base articles, and incident resolution logs to support continuous team learning and efficiency.

Qualification:

• Any Graduate
• Relevant Experience: 3-6 years of hands-on experience in SAP application support/AMS environments, with a primary focus on SAP IBP (Demand, Response & Supply, or S&OP modules).
• Technical & Process Knowledge: Good foundational understanding of core SAP IBP concepts, standard planning view operations, data integration flows (CI-DS/SDI), and basic supply chain planning processes.
• Batch & System Monitoring: Practical experience in monitoring SAP background jobs, error log analysis, and basic troubleshooting of failed data interface runs.
• Ticketing Tools Expertise: Hands-on exposure to standard IT service management (ITSM) and ticket tracking platforms (e.g., ServiceNow, Jira, or similar tools).
• Operational Flexibility: Willingness and capability to work in rotational shifts to support global business coverage.
• Analytical & Communication Skills: Strong analytical problem-solving ability, clear written and verbal communication in English, and a customer-centric support mindset.
• Teamwork & Adaptability: Ability to perform well in a fast-paced team environment, manage multiple support priorities effectively, and take ownership of daily support deliverables.

We are looking for immediate joiners only.