Imperial Club Agent - Luxury Guest Services

Job Snapshot

Role: Imperial Club Agent - Luxury Guest Services

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Guest Services-Concierge

Experience: Previous experience in a similar luxury hospitality role preferred

Job Type: Full-time

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Hospitality

Function: Guest Services-Concierge

Salary:

Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

The Imperial Club Agent serves as a key point of contact for premium guests, managing both operational requirements and personalized service throughout the guest journey. From arrival and registration through in-house assistance and final departure, the role requires accuracy, discretion, and an ability to anticipate needs before they become requests. The position combines front office processes, concierge-style service, guest communication, and cash handling. Strong coordination with departments across the resort is essential to resolve requests efficiently and maintain a seamless luxury experience.

Key Responsibilities

• Welcome Imperial Club guests and provide attentive service from arrival through departure.
• Complete guest check-in procedures accurately and efficiently.
• Manage check-out processes while ensuring billing details are correct and clearly communicated.
• Process cashiering transactions according to established financial and security procedures.
• Maintain accurate handling of cash, payment cards, room charges, and related transactions.
• Conduct welcome calls to confirm guest comfort and identify immediate requirements.
• Complete care calls during the stay and follow up on requests or outstanding concerns.
• Provide concierge assistance and practical information about resort services, dining, leisure, and guest experiences.
• Anticipate individual guest preferences and coordinate personalized assistance where possible.
• Respond promptly to guest questions, service requests, and operational concerns.
• Coordinate with Front Office, Housekeeping, Concierge, Food and Beverage, and other relevant departments.
• Track requests through completion rather than simply transferring responsibility.
• Maintain detailed awareness of guest needs during the stay.
• Address routine service issues professionally and elevate complex matters when required.
• Protect guest confidentiality and comply with resort security procedures.
• Maintain accurate operational records and guest information.
• Follow cash handling, billing, and transaction control requirements consistently.
• Support an orderly and professional Imperial Club environment.
• Remain composed while managing multiple guest interactions and operational priorities.
• Contribute to a collaborative team culture focused on luxury service and operational excellence.

Ideal Profile

The preferred candidate has previous experience in a comparable guest services, club lounge, front office, or concierge position, ideally within a five-star luxury hotel or resort. Candidates should be confident, energetic, adaptable, and comfortable interacting with guests from a wide range of cultures and backgrounds. Strong communication skills and a consistently professional manner are essential. The role requires excellent attention to detail and the ability to manage several tasks at once without compromising service quality or transactional accuracy.

Experience using Opera Cloud is preferred. Arabic and/or Russian language proficiency would be an advantage, particularly when supporting Atlantis Dubai 's international guest base.

Skills Set

• Luxury guest services
• Imperial Club operations
• Front Office
• Guest check-in
• Guest check-out
• Concierge assistance
• Cashiering
• Cash handling
• Billing procedures
• Opera Cloud
• Guest relations
• Welcome calls
• Care calls
• Guest request management
• Service recovery
• Guest experience
• Five-star hospitality
• Front desk operations
• Payment processing
• Resort services knowledge
• Cross-department coordination
• Guest communication
• Multitasking
• Operational accuracy
• Security procedures
• Confidentiality
• Arabic language
• Russian language
• Customer service
• Luxury resort operations

Why Join Us

Atlantis Resorts offers guest service professionals the opportunity to develop within a sophisticated luxury Hospitality environment where personalized service and operational precision are central to the guest experience. The role provides exposure to premium guest interactions, front office systems, concierge services, and cross-functional resort operations, supported by structured training, career mobility, and long-term development opportunities.

About the Company

Atlantis Resorts operates Atlantis, The Palm and Atlantis The Royal in Dubai, combining luxury accommodation, world-class dining, entertainment, marine attractions, and personalized guest services. Its international teams work across complex resort operations with a shared focus on exceptional service, professional growth, and memorable guest experiences.

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