Inbound Operations Coordinator

Inbound Operations Coordinator - Job Description

Job Overview

We are seeking a detail-oriented Inbound Operations Coordinator to manage daily inbound operations across assigned Distribution Centers. This role focuses on inbound process execution, operational issue resolution, and process improvement to support smooth warehouse operations. The ideal candidate will combine strong analytical skills with a collaborative mindset to help maintain operational efficiency and service performance.

Inbound Operations Management

• Conduct daily operational reviews with warehouse teams, carriers, and service providers to align on inbound volumes, receiving capacity, and performance metrics across all transportation modes (ocean, air, truck, rail)
• Lead operational risk assessment initiatives, proactively identifying and mitigating potential disruptions through data analysis and cross-functional collaboration utilizing ERP, TMS, WMS, and other operational systems
• Develop and implement action plans in coordination with warehouse teams and service providers, ensuring procedural compliance and service level achievement
• Direct inbound flow and yard operations, optimizing appointment scheduling and proactively addressing bottlenecks to maintain operational continuity
• Manage relationships with carriers, freight forwarders, and logistics service providers, focusing on service performance monitoring and issue escalation
• Coordinate slot allocation processes and daily communication with warehouses, truckers, forwarders, and customers
• Track key performance indicators (KPIs) including on-time delivery, dwell time, receiving productivity, and service level compliance
• Compile and communicate operational insights to key stakeholders and senior management for performance tracking and strategic decision-making

Process Improvement and System Optimization

• Design inbound operational processes and apply to system workflows
• Review daily operation processes to identify issues and troubleshoot inefficiencies
• Monitor and improve appointment scheduling processes, including slot reservation and allocation systems
• Communicate with origin teams for process alignment and global standardization
• Support special projects and ad-hoc analyses as business needs evolve

QUALIFICATIONS

• Bachelor's Degree in Business, Supply Chain Management, Logistics, or related field
• 1+ years of experience in Transportation, Supply Chain, or Logistics operations
• Ability to manage multiple priorities and respond effectively to time-sensitive situations in a fast-paced environment
• Strong problem-solving, analytical, and critical thinking skills
• Proficiency in Microsoft Excel (pivot tables, VLOOKUP, data analysis)
• Excellent communication and interpersonal skills for cross-functional collaboration
• Strong team player with a collaborative mindset, open to feedback, and adaptable to changing priorities
• Korean language proficiency preferred (business-level fluency)
• Adaptability and willingness to take on evolving responsibilities as business needs change

Preferred Skills

• Experience with Tableau or other data visualization tools for dashboard development and automated reporting
• Experience with supply chain management systems (ERP, TMS, WMS)
• Strong understanding of warehouse receiving operations and capacity management
• Familiarity with ocean import logistics and accessorial cost drivers
• Experience with data-driven decision-making and predictive analytics
• Process improvement mindset with focus on continuous optimization

Additional Note

• Responsibilities may be adjusted based on business needs and operational priorities. The employee may be required to perform additional related duties as assigned.

Working Hours:

Monday to Friday; 8:00 AM - 5:00 PM

*Fully On-site*