Incident Manager

• Location: Abu Dhabi UAE

• Employment: Full Time

• Industry: AI and IT Company

• Sector: Government Entity

• Contract: 1 year extendable

• Experience: 57 Years

Role Overview

Manages high-priority and major incidents to restore service quickly and minimize business impact.

Key Responsibilities

• Coordinate L1/L2/L3 teams and vendors

• Manage incident SLAs and aging tickets

• Lead major incident calls and communications

• Produce incident reports and analytics

• Continuously improve incident management processes

Required Skills & Certifications

• ITIL 4 Specialist: Drive Stakeholder Value (DSV)

• Major Incident Management expertise

• ServiceNow / Jira SM / Remedy

• Strong crisis management and communication skills

Key Skills
Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management
Employment Type : Full Time
Experience: years
Vacancy: 1