Industrial Technical Consultant

Company Overview

Founded in 1923, Ecolab is the global leader in water, hygiene and energy technologies and services that protect people and vital resources. With 2022 sales of $13 billion and 48,000 associates, Ecolab delivers comprehensive solutions and on-site service to promote safe food, maintain clean environments, optimize water and energy use and improve operational efficiencies for customers in the food, healthcare, energy, hospitality, commercial laundry and industrial markets in more than 170 countries around the world.

Responsibilities

• Responsible for Providing technical consulting services that leverage NALCO Water’s intellectual property & assist sales force in increasing account revenue & profitability. Provides Expert advice and assistance to NALCO Staff & customers.
• Understands Nalco’s application portfolio and the Industry processes directly impacted by these applications within chemical / power / primary metals industry segments, as well as understands the value of Nalco programs to the customer and has the ability to actively promote this value to the customer and within the organization.
• Working as technical resource with the local sales team & Application engineers to audit and assess customer operations to determine where Nalco chemical applications and digital technology can help improve operational efficiency, reduce total cost of operations, maximize productivity, improve finished product quality, reduce waste and improve safety.
• Conduct on-site audits to assess and solve customer problems or meet customer requirements on Water & Process applications. Summarize findings in a technical report and support the presentation of key findings and service reports during customer review meetings with value documentation and benefits
• Provides on-the-job product and sales training as appropriate and identifies training and reference materials needed for field sales training programs.
• Work with Marketing, RDE and Sales stakeholders to identify new products and program applications, potential innovations pipeline and appropriate promotion & training to sales team towards these new technologies after their launch.
• Actively participate in the development and commercialization of new programs by working with PLM, SBUs, sales and marketing management for the assigned product, application, and/or market. Participation includes field trial assistance, technical training development or rollout, and after commercialization sales support.
• Ability to track product margin on monthly basis and discuss with stakeholders during deviations, identify alternate products/Innovation to retain customers and product GM.
• Proactive in supporting & developing strategic market plan for specific segment/product which includes target customer segment, estimate market potential, competitor info, revenue plan, support required, etc.
• Assists in creating value documentation & value delivery tools to our sales team to identify and quantify value provided by Nalco programs. Work with SBUs, PLM and sales to implement value delivery projects at customer sites. Provide feedback on the performance of Nalco value delivery projects at customer sites.
• Develop case studies and participate in Industry seminars for showcasing technologies and paper submission.
• Maintains a high degree of technical knowledge of the industry / market segments by monitoring new developments, new products, new research, new concepts, etc. in the industry.
• Develop and grow water treatment applications business.
• Bring in new products/ chemistries/Technologies understanding customer challenges and addressing their key business drivers.
• Deploy Nalco technologies and digital solutions along with PAC products/chemistries.

Skills and Experience

• Bachelor’s degree preferably in Chemical engineering or science or biotechnology (chemical, mechanical, industrial, chemistry, geochemistry)
• Strong background in water treatment chemistries and applications.
• Knowledge of water, wastewater plant operation and recycle systems.
• Knowledge of water automation, digital solutions, and managed operations.
• Knowledge in microbiology and environmental chemistry and local regulations.
• Experience in troubleshooting water and wastewater plants. (Ability to identify problems and guide sales team to resolve it)
• Agile, self-driven, and results oriented.
• Excellent verbal and written communication skills
• Role requires frequent domestic and international travel.
• Fluency in English is a must. Candidates with fluency in Arabic are preferred.

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