Information Technology Help Desk

IT Helpdesk

Location: Newport News, VA | Naperville, IL | Remote East Coast

About xLight

xLight is building the world's most powerful laser to revolutionize semiconductor lithography, metrology, and for other critical applications. Our approach harnesses the power of free-electron lasers, building on accelerator technology in use globally at scientific user facilities. Extending this technology, we are developing industrial-grade light sources, engineered for continuous operation, to meet the sophisticated demands of next-generation patterning, metrology, and inspection applications. Join us in this new revolution.

We hire exceptional talent and exceptional means more than a strong résumé. How we achieve results is just as important as the results themselves, which is why attitude and character matter as much as technical skill. We believe great talent is widely distributed, not confined to a particular school or background. We seek individuals who demonstrate ownership, a spirit of collaboration, technical curiosity, and a genuine willingness to learn and grow — guided by our core values of Respect, Integrity, Creativity, and Engineering Excellence. We don't just hire for what someone can do today. We hire for who they are and who they are becoming.

What We Need — and Why It Matters

We are seeking an experienced IT Helpdesk Engineer to provide advanced technical support and serve as a trusted IT partner across the organization. This individual will independently manage day-to-day IT operations, resolve complex technical issues, support enterprise systems, and drive process improvements. The ideal candidate is a self-starter with strong troubleshooting skills who thrives in a fast-paced, growing environment with minimal supervision.

What You'll Do

• Serve as the primary escalation point for complex desktop, hardware, software, networking, and systems issues.
• Provide Tier 2/3 support for Windows, macOS, Microsoft 365, Entra ID, VPN, Okta, printers, and collaboration tools.
• Administer user accounts, permissions, and security groups across enterprise applications.
• Lead employee onboarding and offboarding, including device provisioning, account management, and access controls.
• Deploy, configure, maintain, and troubleshoot laptops, desktops, mobile devices, conference room technology, and peripherals.
• Manage endpoint security, patch management, device compliance, and software deployment using Microsoft Intune or similar MDM solutions.
• Monitor and maintain IT inventory, software licensing, asset lifecycle, and documentation.
• Partner with vendors to troubleshoot hardware, networking, and software issues.
• Create and maintain IT knowledge base articles, SOPs, and technical documentation.
• Recommend and implement process improvements to enhance IT operations, automation, and end-user experience.
• Support office infrastructure, including wireless networks, printers, AV equipment, and basic networking.
• Participate in infrastructure upgrades, system implementations, and IT security initiatives.

What We Are Looking For

• 5+ years of hands-on IT helpdesk, desktop support, or IT systems support experience.
• Strong experience administering Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory, and Exchange Online.
• Experience with Microsoft Intune or other endpoint management platforms.
• Strong knowledge of Windows and macOS administration.
• Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Experience supporting enterprise collaboration tools such as Microsoft Teams, SharePoint, and Zoom.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to independently prioritize work, resolve issues, and manage multiple initiatives with minimal supervision.

And If You Bring This — Even Better

• Experience supporting cloud-first IT environments.
• Familiarity with PowerShell or other scripting languages for automation.
• Experience with Jira Service Management, ServiceNow, or similar ticketing platforms.
• Knowledge of identity and access management, endpoint security, and cybersecurity best practices.

What You Can Expect from Us

• 100% Company-funded health insurance for employee
• Company funded Life Insurance and disability insurance
• 401k contribution. 100% up to 3% of compensation, plus 50% match between 3% and 5%. Immediately vested.
• Flexible Paid Time-Off, Sick leave and Company Holidays
• Company Paid Two-weeks Winter Break
• Flexible Hybrid Work Model
• Monthly breakfast, complimentary snacks and beverages, if at Newport News office

Pay transparency

The pay range for this position reflects the minimum and maximum target for new hire salaries at commencement of employment and is expected to be between USD 75,000/year-105,000/year. However, base pay offered may vary depending on multiple factors, including role, job-related knowledge, skills, relevant education and experience. The total compensation package for this position may also include other elements, including equity, and a full range of benefits. Details of all benefits will be provided if an employee receives an offer of employment.

EEO Statement

xLight Inc. is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.