Job Title: IT Administrative Assistant (Entry-Level)
Location: Doral, FL — Onsite, 5 days/week
Employment Type: Contract-to-Hire
About the Role
We're seeking a detail-oriented, motivated recent graduate to join our IT team as an Administrative Assistant in our Doral, FL office. This is a fully onsite, contract-to-hire opportunity ideal for someone early in their career who has developed strong organizational, customer service, and reporting skills within a corporate environment. You'll provide administrative and operational support to the IT department, helping keep processes, records, ticketing, and reporting running smoothly.
Key Responsibilities
- Provide day-to-day administrative support to the IT team, ensuring smooth daily workflows
- Serve as a point of contact for internal employees submitting IT requests, delivering prompt, professional customer service
- Maintain accurate records of IT assets, licenses, tickets, and documentation
- Assist with tracking and updating IT inventory (hardware, software licenses, equipment assignments)
- Prepare, update, and distribute reports using Excel (data entry, formulas, pivot tables, formatting)
- Support ticket intake, logging, and basic triage/routing to appropriate IT staff
- Assist with scheduling, correspondence, and coordination for the IT department
- Support process documentation and identify opportunities to improve administrative workflows
- Handle sensitive information (user accounts, systems access records) with discretion and professionalism
- Assist cross-functional teams with ad hoc projects and reporting needs
Qualifications
- Bachelor's degree required (recent graduates welcome to apply)
- Prior experience (internship, part-time, or work-study) in an operations, administrative, IT support, or customer service capacity within a corporate/office environment
- Proficiency in Microsoft Excel (formulas, data organization, basic reporting); familiarity with Word, Outlook, and ticketing systems a plus
- Strong written and verbal communication skills
- Excellent organizational skills and high attention to detail
- Ability to manage multiple priorities and meet deadlines in a fast-paced setting
- Professional demeanor with a customer-service mindset
- Comfortable learning new systems/software quickly
- Must be able to work fully onsite in Doral, FL, 5 days/week
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