ESC has an opportunity for an Inside Sales & Customer Support Representative . This role supports existing customers after the sale and helps the sales team keep orders moving. It is a service and sales support position with no cold calling or direct selling . Reporting to the senior inside sales and customer service team member, the representative will be a reliable point of contact for order questions, shipping updates, and day-to-day customer needs. The role works fully onsite in Hartford, WI.
Responsibilities
- Respond to customer requests to add items to existing orders, check shipment timing, and provide tracking information.
- Enter, update, and review orders in Epicor , keeping information accurate and customers informed.
- Coordinate with the sales team and internal departments to resolve order or delivery questions.
- Follow up on open requests and provide clear, timely updates to customers.
- Assist with trade show booth coverage if interested and available.
Qualifications
- An Associate’s Degree preferred, with 1-2 years of customer service, inside sales support, order management, or related experience.
- Strong attention to detail and comfort working in an order management system;
Epicor experience is a plus. - Clear communication skills and a helpful, dependable approach to customer support.
- Ability to manage several requests at once and follow each through to resolution.
- Availability to work fully onsite .
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