Location: Outer Ring Road, Banaswadi, Bangalore
Timings: Day shifts only (no night shifts); 5 day work week post probation (rotational week off)
Role type: Phone-based & client-facing | D2C premium brand | Not a store role
Sunday ( is a premium D2C mattress brand. We are looking for someone with a hospitality, airline, premium retail, or banking background who knows what it means to deliver a 5-star experience and who can turn that into revenue.
Why This Role Exists
We do not need someone to answer calls and close tickets. We need someone who can own the client relationship from first enquiry to lasting loyalty. Repeat purchases, referrals, upsells, and conversions are how we measure success in this role.
What You Will Do
- Convert inbound telephone enquiries into sales through consultative, relationship-based selling
- Build personal relationships with high-value clients that drive repeat purchases and referrals
- Manage escalations with the kind of poise and tact you would use with a hotel guest or airline passenger
- Collaborate with logistics, operations, and sales to resolve issues quickly
Who Should Apply
You bring warmth, polish, and emotional intelligence to every interaction. You know the difference between solving a problem and creating an experience. And you have the commercial instinct to turn that into results.
- Hospitality: five star hotel sales and business development
- Luxury retail: high-end fashion, jewellery, watches, premium electronics
- Premium banking: relationship managers handling HNI or affluent client portfolios
- B2B or B2C sales in premium segments: real estate, luxury automotive, premium insurance, wealth advisory
- High-end D2C or e-commerce brands where client experience was a differentiator
Must-Have Qualities
- 2-7 years in a client-facing role in any of the industries listed above
- Strong spoken and written English
- Willingness to work from our Bangalore office (Banaswadi, Outer Ring Road)
- Evidence of commercial results sales targets met, revenue grown, clients converted, or upsells closed
Good to Have
- In addition to excellent English, fluency in Kannada, Hindi, or any South Indian language
- Graduate degree.
- Experience in organisations or sectors with premium focus such as American Express, MPower, Aviation, Taj, Oberoi, Marriott
Compensation
Rs 6,00,000 to Rs 12,00,000 per annum (based on experience and fit)
Perks and Benefits
- Rs 5 lakh private medical insurance coverage
- Annual health/hobby learning sponsorship up to Rs 25,000
- Professional yet informal work environment
- 30-50% employee discount on all Sunday products
Why Join Sunday?
- Bring your hospitality or service DNA to a brand that actually values it
- Own real client outcomes, not ticket queues
- No night shifts just meaningful work with clients who appreciate quality