Internal Account Manager (INS852)

We're looking for an Internal Account Manager to own client relationships at Hire Overseas, a fast-moving offshore staffing and HR platform placing vetted global talent into U.S. companies. You will be the primary point of contact for a portfolio of clients, keeping placements on track, resolving issues before they **escalate**, and ensuring clients stay engaged and satisfied long after the initial hire.

This is a small business. There is no large team behind you and no playbook for every situation. You will have a high degree of ownership and autonomy, which means you make real decisions, handle real problems, and have a direct impact on whether clients stay and grow. If you are a confident communicator who takes ownership instinctively, moves fast when something needs attention, and wants a role where your judgment actually matters, this role is a strong fit.

Why You'll Want to Join

• 100% remote setup so you can work wherever you're most productive
• This role requires availability during US business hours
• Work directly with founders at a growing offshore staffing company with real traction and a strong client base
• High-ownership role with full autonomy over how you manage and grow your client portfolio

What You'll Work On

Client Relationship Management

• Own a portfolio of client accounts as the primary point of contact from placement through ongoing engagement
• Build strong, trust-based relationships that make clients feel supported and well-served
• Conduct regular check-ins and proactively surface any issues, risks, or opportunities before they become problems
• Keep clients informed, engaged, and confident in their placements without waiting for them to reach out first

Issue Resolution and Escalation

• Handle client concerns quickly and professionally, taking ownership of resolution rather than routing everything to someone else
• Identify patterns in client feedback and flag systemic issues to leadership with recommended fixes
• Coordinate internally across recruiting, operations, and leadership to resolve complex client situations
• Make judgment calls on when to escape and when to handle directly

Retention and Growth

• Drive client retention by delivering a consistently high-quality account management experience
• Identify opportunities to expand relationships including additional placements, new roles, or expanded scope
• Track account health and flag at-risk clients early with a clear plan of action

Reporting and Communication

• Maintain accurate and current records of all client interactions, account status, and open items
• Provide regular internal updates on portfolio health, client sentiment, and key risks
• Communicate clearly and professionally in writing and on calls across all client and internal interactions

What You Bring

• Proven experience in account management, client success, or a similar client-facing role in a B2B environment
• Strong written and verbal English communication skills with a professional and responsive style
• High ownership mindset — you take responsibility for outcomes rather than passing problems up or sideways
• Comfortable operating with autonomy in a small business environment where processes are still being built and the answers are not always obvious
• Organized and detail-oriented with the ability to manage multiple client accounts simultaneously without losing track of anything
• Proactive and fast-moving with a bias toward action over deliberation when clients need support

Nice to Have

• Experience in staffing, recruiting, HR services, or workforce management
• Background working at a small business, startup, or founder-led company
• Familiarity with offshore or global hiring and the dynamics of remote contractor placements
• Experience with CRM tools for tracking client interactions and account health

If you want full ownership over a client portfolio at a fast-moving company where your decisions actually matter and your impact is directly visible, this role gives you the autonomy and the scope to do your best work.

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