About the Role
We are hiring passionate and customer-centric professionals for our International Contact Centre team supporting banking operations. The role involves handling inbound customer queries, delivering exceptional service, resolving client concerns, and ensuring a seamless customer experience.
If you have prior experience in an International Voice Process and possess excellent communication skills, we would love to hear from you.
Key Responsibilities
- Handle inbound customer calls and provide prompt, professional, and accurate resolutions.
- Respond to customer queries through voice and written communication channels.
- Assist clients with inquiries related to banking products, mortgages, consumer lending, account information, and services.
- Manage multiple customer interactions efficiently using workflow and case management tools.
- Maintain accurate records of customer interactions, transactions, and resolutions in internal systems.
- Collaborate with internal stakeholders and support teams to resolve customer issues effectively.
- Adhere to regulatory, compliance, and quality standards while handling customer interactions.
- Deliver a superior customer experience and ensure high levels of customer satisfaction.
- Meet individual and team productivity, quality, and service-level targets.
Educational Qualification
- 12th Pass / Diploma / Any Graduate / Postgraduate
Experience Required
- 1 to 3 years of experience in an International Voice Process.
- Experience in Banking, Financial Services, Customer Service, Contact Centre, or BPO operations will be preferred.
Preferred Candidate Profile
- Willingness to work in rotational shifts with rotational week offs.
- Ability to adapt to a 24x7 international customer service environment.
- Strong customer focus with a commitment to delivering service excellence.
- Excellent interpersonal and communication skills.
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