Madre Integrated Engineering | Full time
Provide advanced diagnostics at system, application, and infrastructure levels.
- Perform root-cause analysis for major and recurring incidents and implement permanent fixes.
- Manage OEM back-to-back support cases within the applicable ticketing and SLA framework.
- Manage system configurations, firmware, software maintenance, manufacturer releases, and upgrades.
- Maintain technical design documents, SOPs, and knowledge-base information.
- Provide technical assessments to the Change Advisory Board for system changes.
- Maintain IPTV encoders, servers, endpoints, displays/signage, and related infrastructure.
- Maintain master-clock distribution systems and ensure accurate synchronization across connected systems.
Requirements
Minimum 4 years of hands-on experience with relevant systems in a comparable environment.
VITEC and Mobatime product training, or equivalent.
- Strong experience with IPTV, AV systems, and time-distribution/master-clock systems.
- Strong knowledge of IPTV distribution architecture, encoders, servers, endpoints, and signage systems.
- Knowledge of master/slave clock distribution and synchronization and strong diagnostic and root-cause-analysis skills.
- Experience coordinating with OEMs and managing escalations.
- Strong documentation and technical mentoring capability.
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