VaporVM Ltd. in Dubai invites an experienced ITSM and ISO/IEC 20000-1 professional to lead the end-to-end certification program.
You will review policies, procedures, service catalogues and SLAs to ensure alignment with the standard, and drive remediation through gap analysis and documentation updates. You will coordinate internal audits, reports and management reviews, and prepare the organization for Stage 1 and Stage 2 certifications.
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