Key Responsibilities:
- Provide first-level technical support to users for hardware software and network-related issues.
- Install configure and maintain computer systems printers and peripheral devices.
- Assist with user account creation access management and password resets.
- Support the setup and maintenance of email accounts shared mailboxes and system permissions.
- Perform regular system updates antivirus checks and data backups.
- Log track and resolve IT service requests through the helpdesk system.
- Troubleshoot network connectivity problems and escalate complex issues to higher-level IT staff.
- Assist with the installation and maintenance of POS Opera and other business applications.
- Maintain inventory records for IT equipment and ensure proper documentation.
- Provide on-site support for meetings events and system rollouts when required.
- Ensure adherence to IT policies data security standards and company protocols.
- Coordinate with vendors or external support teams when needed.
Qualifications :
Qualifications and Skills:
- Diploma or Bachelors degree in Information Technology Computer Science or a related field.
- 13 years of experience in IT support or a similar role.
- Good knowledge of Windows OS Microsoft 365 and common business applications.
- Basic understanding of networking concepts (LAN/WAN routers switches Wi-Fi).
- Familiarity with ticketing systems and remote support tools.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to prioritize tasks and work under pressure.
- Willingness to work flexible hours or weekends if required.
- Experience in hospitality systems such as Opera PMS Simphony POS or similar platforms.
- IT certifications (CompTIA A Microsoft Certified CCNA etc.) are an added advantage.
Remote Work :
No
Employment Type :
Full-time
Key Skills Computer Hardware,Network Management,Active Directory,LAN,Firmware,Computer Networking,POS,Windows,Software Troubleshooting,Operating Systems,Micros POS,Analytics
Experience: years
Vacancy: 1
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