IT Business Analyst – Journey (ITBA-J/ETS)

IT Business Analyst – Journey

This is a full-time permanent, remote position. Employees may occasionally be asked to attend an in-person meeting or event based on business needs.

This recruitment is open to Washington State residents only.

The Opportunity

This IT Business Analyst – Journey provides is responsible for PEBB and SEBB business and technology analyses, planning and documenting requirements in partnership with business subject matter experts (SMEs) and external partners. This position ensures HCA’s systems (technology, data, and processes) adhere to federal laws, regulations and standards, and the State OCIO’s and HCA’s enterprise architecture principles, policies, and standards. This position utilizes business and technical experience in the analysis, documentation, and providing of IT requirements’ services for systems, data, and processes development. This position is responsible for identifying, documenting, supporting and validating all requirements for implementing new solutions, modernization and innovation enhancements.

Key Responsibilities Include:

• Facilitate requirement gathering sessions to elicit, analyze and document business, organizational and/or operational requirements from business users and stakeholders.
• Document business requirements, business rules and logic, and design specifications.
• Solicit business owner’s prioritization of requirements for systems, data or business process developments.
• Construct diagrams and write specifications to translate business needs to technical requirements.
• Develop use cases or user stories and assist in prioritizing requirements.
• Identify and support process improvements in business requirement mapping to development work items/sprints and the agile development methodology.
• Assist with development of standards for project and requirements documentation, Project Management Lifecycle (PMLC) frameworks.
• Develops ahead of any deployment and implementation points, “As-Is” to “To-Be” gap analyses and corresponding and proactive change management plans for successful deployment and transition planning.

Why You’ll Love This Role:

Make a massive, real-world impact as an IT Business Analyst within the Enterprise Technology Services (ETS) division at the Health Care Authority (HCA). In this high-visibility role, you will report directly to a leadership chain that flows straight to the CIO, serving as the critical bridge between complex business needs and innovative technical solutions. Your work will directly support the PEBB and SEBB programs, ensuring seamless, reliable system architectures and business processes for over 665,000 public employees, school staff, retirees, and their dependents.

What You Bring:

Utilizing your deep analytical expertise and structured methodologies, you will facilitate high-stakes requirement-gathering sessions, design detailed program specifications, and map out "As-Is" to "To-Be" gap analyses for new system modernizations. From translating complex state regulations into technical realities to driving Agile scrum frameworks and managing day-to-day ServiceNow operations, you will be the driving force ensuring our technology remains cost-effective, compliant, and cutting-edge. If you are ready to own the full development lifecycle and build technical solutions that serve the entire state, your next career milestone starts here.

Required Qualifications

Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and application.

• Demonstrated ability to identify stakeholders and select appropriate IT business analysis techniques to manage IT requirements and assess the progress of the work.
• Demonstrated ability to ensure stakeholders’ actual underlying IT needs are understood and captured.
• Demonstrated ability to understand and apply the IT usability software development life cycle (SDLC), particularly user-centered analysis and usability testing techniques.
• Demonstrated ability to assess proposed IT solutions to determine the best solution to meet business needs.
• Demonstrated ability to identify gaps and shortcomings, in IT solutions and determine necessary workarounds or changes to the solution.
• Demonstrated ability to work with stakeholders to identify and understand their IT needs, concerns, and working environment.
• Demonstrated ability to apply and enhance knowledge and skill to both usual and unusual, issues.
• Self-directed and manage multiple and often competing priorities.
• Well-developed skills in Microsoft SharePoint and Microsoft Office/Professional products
• Knowledge or experience with Agile, Lean and ITIL concepts.
• Understanding of information technology management and analysis, including the software development life cycle (SDLC), systems analysis, requirements analysis and translating business requirements into user requirements and functional requirements, data modeling, security implementations, testing strategies and user test scripts within an Information Technology group.
• Ability to quickly learn new technologies.
• Ability to manage multiple concurrent projects
• Excellent oral and written communication skills, analytical, and problem-solving skills.
• Proven team player and team builder as well as a self-starter and self-motivated.

Preferred Qualifications

While these are not required, having them may help you stand out as an applicant.

• A bachelor’s degree in computer science or information technology area AND three (3) years of progressive (continuing to grow professionally) professional IT Experience as a Business/Technical Analyst within an IT group performing consultative, administrative, or project management services, including analyzing and designing of business processes.
• Seven (7) years of progressive (continuing to grow professionally) professional IT Experience as a Business/Technical Analyst within an IT group performing consultative, administrative, or project management services, including analyzing and designing of business processes.
• Three (3) years as an Entry Level IT Business Analyst Professional in State Government performing the experience listed above.
• Experience working with Microsoft Visio or similar Business Modeling Tool.
• Familiarity with, and demonstrated understanding of, the enterprise’s business, information/data and technology architectures.

About the Enterprise Technology Services (ETS)

The Enterprise Technology Services (ETS) division is the agency’s designated technology provider for the HCA. ETS delivers innovative Information Technology (IT) solutions for enterprise-class business solutions (i.e., applications, data, and business processes) that support the mission of HCA divisions and business program groups.

The Washington State Health Care Authority:

Better Health. Better Care. A Healthier Washington

At HCA, we work to ensure people across Washington have access to high-quality health care. As the state’s largest health care purchaser, we serve nearly 3 million Washington residents through Apple Health (Medicaid), public and school employee benefits, and behavioral health programs. Together we’re building a stronger Washington.

More than a benefits package:

We want our employees to have the support, flexibility, and benefits they need to do their best work and build a career that works for their life. As a Washington State HCA employee, you’ll have access to a comprehensive benefits package that supports your health, financial well-being, and work-life balance. Our benefits are designed to support you today while helping you plan for the future. Learn more about why HCA by visiting Voices of HCA and the Who we are section of our website.

Your total compensation is more than your paycheck:

• Remote work and flexible schedules
• Medical, dental, vision, and basic life insurance
• Paid vacation, sick leave, and 12 paid holidays
• Paid Family and Medical Leave (PMFL)
• Retirement options to plan for the future
• Training and professional development opportunities
• Employee wellness programs
• Learn more about Washington State Employee Benefits

Working Conditions:

Work Location and Schedule:

This is a full-time 40-hour-per-week REMOTE position. Our standard business hours are Monday through Friday, 8 a.m. to 5 p.m., with alternative work schedules considered based on business needs and supervisor approval. In this role you will regularly collaborate with colleagues, Agency leaders, state and federal partners, and other external partners or customers. Occasional travel may be required for meetings, training, or other business needs. All employees are required to report to our Olympia office on their first and final day of employment.

Our commitment to an inclusive workplace

The Health Care Authority is an equal opportunity employer. We are committed to creating a workplace where employees are respected, included, and supported in bringing their experiences, perspectives, and ideas to work.

Our commitment to inclusion is reflected in how we work together and serve the people of Washington. HCA also supports five voluntary employee led Employee Resources Groups (ERGs), which create opportunities for connection, community, learning, and professional growth.

Veterans

We value the experience and skill veterans bring to the workforce and encourage veterans, transitioning service members, and military spouses to apply. Eligible veterans may qualify for veterans’ preference in accordance with Washington State Law. If you are claiming veterans’ preference, be sure to attach your applicable DD-214 documentation to your application. Please redact your social security number, date of birth, and any other sensitive information before uploading and attaching the document.

Need accommodations or have questions:

If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Angelic Mathews, Mathews, Human Resources Consultant – Recruiter at and reference the recruitment title and job number in the subject line.

Technical Support

Reach out to NEOGOV directly at for technical support and login issues.

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

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