IT Engineer

Job Purpose

The IT Engineer will be responsible for maintaining and supporting the company s IT infrastructure across the Head Office project sites yards workshops and other operational locations

The role requires a hands-on IT professional capable of supporting users maintaining networks and servers troubleshooting hardware and software issues managing IT assets supporting Microsoft 365 and business applications and maintaining reliable and secure IT connectivity for marine and construction operations

Key Responsibilities

IT Infrastructure Network

• Install configure maintain and troubleshoot computers laptops printers scanners and other IT equipment
• Maintain LAN WAN Wi-Fi VPN routers switches firewalls and network connectivity
• Monitor network performance and troubleshoot connectivity problems
• Support IT connectivity between the Head Office and marine construction project sites
• Coordinate internet and telecommunications services with external service providers
• Maintain network diagrams IP records configuration details and other technical documentation

Systems User Support

• Provide day-to-day technical support to employees at the Head Office and project locations
• Troubleshoot Windows Microsoft Office Outlook printer hardware software and network issues
• Install and configure operating systems and approved company applications
• Set up computers email accounts user profiles and required system access for new employees
• Manage user access password resets permissions and account-related requests
• Provide remote technical support to employees working at project sites

Microsoft 365 Business Applications

• Support Microsoft 365 applications including Outlook Teams OneDrive SharePoint Word Excel and related services
• Assist with email configuration and troubleshooting
• Support company business applications document management solutions ERP systems or project-management applications where applicable

IT Security Backup

• Implement and maintain antivirus endpoint protection and appropriate security controls
• Monitor IT systems for security risks and suspicious activities
• Ensure software patches security updates and system updates are applied
• Maintain system and configuration backups and support data-recovery requirements
• Support the company s cybersecurity policies and IT access-control procedures

CCTV Site IT Support

• Install configure monitor and troubleshoot CCTV systems where assigned
• Support biometric access-control devices and other network-connected systems where applicable
• Provide IT support during the mobilization and demobilization of marine construction project sites
• Coordinate IT requirements for establishment of temporary project site offices

IT Asset Management

• Maintain an updated inventory of laptops desktops printers network equipment mobile devices software licenses and other IT assets
• Maintain records for allocation transfer repair and return of IT assets
• Coordinate IT equipment purchasing repairs warranties and replacements with suppliers
• Ensure company IT equipment is properly tagged and documented

Vendor Documentation Management

• Coordinate with internet providers telecom companies software vendors and IT service providers
• Obtain quotations and provide technical recommendations for IT equipment and services
• Maintain IT-related contracts licenses warranties renewal records and technical documentation
• Prepare IT incident reports inventory reports and other reports requested by management

Qualifications Experience

• Bachelor s Degree in Information Technology, Computer Science, Computer Engineering, Network Engineering or a related discipline
• Minimum 3 5 years of relevant IT experience
• Preferably within a construction marine contracting, EPC, offshore or project-based environment
• UAE GCC experience would be an advantage
• Experience supporting multiple offices project locations is preferred
• UAE Driving Licence would be an advantage due to the requirement to support different project locations

Preferred Certifications

• Any of the following would be considered an advantage Microsoft certificationsCCNACompTIA A Network Security Fortinet or equivalent firewall network security certificationITIL certification Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• 2-5 years of hands-on experience in IT engineering or a similar role, showcasing a track record of successful projects.
• Relevant certifications such as CompTIA A+, Cisco CCNA, or Microsoft Certified: Azure Fundamentals are advantageous.
• Experience in enterprise environments, preferably within sectors like finance, healthcare, or technology.

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