Job Summary
We are looking for an IT Field Support Engineer (L2) to provide onsite technical support, troubleshoot IT issues, and maintain end-user devices and IT infrastructure.
Key Responsibilities
- Provide onsite L2 technical support to end users.
- Troubleshoot desktops, laptops, printers, and other IT equipment.
- Install, configure, and maintain hardware and software.
- Resolve Windows OS, application, and network connectivity issues.
- Perform hardware replacement, break/fix, and basic network troubleshooting.
- Support Microsoft Office 365, Outlook, and user account-related issues.
- Respond to service requests and resolve incidents within SLA timelines.
- Coordinate with remote support teams and vendors when required.
- Maintain proper documentation of incidents and support activities.
Required Skills
- 2–4 years of experience in IT Field Support, Desktop Support, or Deskside Support.
- Strong knowledge of Windows OS, desktops, laptops, and printers.
- Experience with hardware troubleshooting and software installation.
- Basic knowledge of TCP/IP, LAN, Wi-Fi, and VPN.
- Familiarity with Microsoft Office 365 and Active Directory.
- Good communication and problem-solving skills.
- Ability to travel to client sites and provide onsite support as required.
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