IT Governance Associate

The IT Governance Associate is an initial six-month fixed-term role focused on strengthening IT governance technical documentation and knowledge management across the Groups critical IT environment.

The successful candidate will combine practical technical understanding with strong documentation and process discipline. Working closely with IT and relevant stakeholders they will develop clear & robust SOPs; validate documentation through practical use; identify gaps dependencies and control weaknesses; and help establish standards that remain effective beyond the initial engagement.

Subject to performance organizational requirements and future business needs there may be an opportunity to extend the engagement or transition into a permanent role within the Group.

Requirements

KEY RESPONSIBILITIES

Six-Month Deliverables

• A prioritized inventory of IT systems processes procedures and existing documentation.
  

• Approved SOPs for agreed priority processes stored in the company-controlled knowledge base with named owners and review dates.
  

• Validation evidence confirming priority documentation can be followed by an appropriately skilled user without undocumented assistance.
  

• A completed register of documentation gaps continuity risks control issues owners actions and status.
  

• A completed handover package covering standards ownership review requirements outstanding actions and next steps.
  

IT Governance & Documentation

• Map and prioritize agreed critical IT systems processes procedures and existing documentation.
  

• Develop clear step-by-step SOPs runbooks process maps and supporting technical documentation for in-scope activities.
  

• Establish and apply documentation standards covering ownership version control review cycles approvals and change history.
  

• Maintain a central company-controlled knowledge base and ensure documentation remains current throughout the engagement.
  

Technical Validation & Knowledge Assurance

• Build sufficient working knowledge of relevant systems to understand and validate documented procedures through practical use.
  

• Test draft SOPs and runbooks by following the documented steps and confirming that they are complete accurate and workable.
  

• Identify missing steps assumptions dependencies access requirements and areas where critical knowledge remains undocumented.
  

• Troubleshoot technical issues where necessary to distinguish process or documentation gaps from underlying system issues.
  

Governance Risk & Controls

• Identify processes where critical knowledge access or decision-making is overly concentrated and recommend appropriate mitigation.
  

• Document access security change escalation recovery and other control-related procedures within the agreed scope.
  

• Highlight unclear ownership control weaknesses undocumented dependencies or governance gaps and track agreed remediation actions.
  

• Maintain a structured register of documentation gaps risks dependencies actions owners and status.
  

Process Improvement & Standardization

• Standardize recurring IT workflows and documentation formats where appropriate.
  

• Identify inefficient manual steps unclear hand-offs and recurring friction and recommend practical improvements.
  

• Ensure documentation and controls are updated and validated when approved system or process changes are implemented.
  

• Design documentation and governance practices that can be maintained effectively by internal teams.
  

Delivery & Stakeholder Coordination

• Deliver against an agreed six-month work plan with clear priorities milestones dependencies and acceptance criteria.
  
• Provide regular progress updates on documentation coverage validation status unresolved gaps and governance risks.
  
• Collaborate with the IT Manager and relevant process owners to gather technical input validate procedures and secure sign-off where appropriate.
  
• Complete a structured handover covering the knowledge base documentation standards ownership model review cadence and outstanding actions.
  

BEHAVORIAL EXPECTATIONS

• Treats incomplete outdated or untested technical documentation as an operational and governance risk and addresses it proactively.
  
• Builds documentation from practical understanding and evidence rather than simply transcribing information provided by others.
  
• Tests documentation in practice identifies missing steps and constructively challenges unclear assumptions or dependencies.
  
• Works independently against agreed priorities and milestones while escalating material technical risks or blockers appropriately.
  
• Applies high standards of confidentiality access discipline and responsible handling of sensitive IT information.
  
• Creates maintainable documentation standards and knowledge structures rather than one-off documents.
  
• Establishes clear reusable documentation standards and knowledge structures with defined ownership and review requirements rather than creating one-off documents.
  

QUALIFICATION AND EXPERIENCE

Required:

• 4 years experience in IT governance IT operations systems administration technical documentation IT controls or a related role with demonstrable hands-on technical exposure.
  
• Proven experience developing and maintaining SOPs runbooks process maps knowledge bases or technical procedures based on firsthand understanding of the underlying process.
  
• Practical working knowledge of core IT environments including networking fundamentals device and endpoint management identity and access management and business productivity platforms.
  
• Ability to understand and operate technical systems sufficiently to validate documentation identify gaps and engage credibly with technical stakeholders.
  
• Experience delivering a defined project or work stream to agreed milestones while coordinating with multiple stakeholders in a structured process-driven environment.
  

Nice to have:

• Formal IT governance audit or service-management certification such as ITIL COBIT ISO 27001 CompTIA Microsoft/Google CISA or similar.
  
• Experience independently building restructuring or administering a documentation system wiki or technical knowledge base using Notion Confluence SharePoint or similar.
  
• Exposure to IT governance compliance audit controls or regulated environments where documentation quality evidence and control effectiveness are important.
  
• Project coordination or project-management experience particularly within consulting contract multi-entity international or fast-scaling environments.
  

Progression:

Transition from the initial 6-month fixed-term contract to a permanent role requires:

• Successful completion of agreed six-month deliverables and milestones.
  
• Demonstrated ability to deliver IT governance independently documentation and control activities.
  
• Effective identification and resolution of documentation gaps risks and process weaknesses.
  
• Strong stakeholder collaboration and consistent quality of delivery.
  
• Satisfactory performance organizational requirements and a clear ongoing business need.
  

Benefits

Omnara Solutions LLC is part of a group of companies operating under the Nexus Solutions brand. At Nexus Solutions we value each team member and believe in building high-performing teams within a collaborative close-knit scale-up environment that encourages ownership accountability and long-term growth.

With European roots and operations across six countries we have an established presence in Dubai and are now actively expanding our footprint in the region. As we grow we are focused on strengthening our culture with people who are driven commercially minded and committed to building strong working relationships and a shared team spirit.

Our global team delivers a wide range of technology operational and consulting solutions to an increasingly complex and tightly regulated environment our clients need more than just world-class technology they need experienced partners who can guide them through regulatory operational and compliance challenges.

Why Join Us
Make an Impact: Your work will directly contribute to our organizational growth and financial health.
Collaborate Globally: Work with dynamic teams across multiple countries
Innovative Environment: We value ideas and move fast to implement improvements
Great Culture: We work hard support each other and enjoy what we do.

What We Offer
Premium Medical Insurance: Your health and well-being are our priority.
Performance-Based Bonuses: Annual rewards based on your contribution and impact
Corporate Benefits: Including gifts for special occasions and team-building activities
Visa Sponsorship: Full visa support to ensure seamless work continuity.

At Nexus Solutions we value our people and foster a culture of growth collaboration and innovation. By joining our team youll be part of a company that appreciates your skills and empowers you to make a meaningful impact.

Required Skills:

Ticket & Inquiry Intake Act as the single point of intake for all inbound tickets inquiries and contacts Log every contact in the ticketing system immediately with accurate data. Confirm receipt to client or internal requester within the defined response time. Maintain full visibility of every open ticket across all intake channels. 2. Triage & Categorization Assess every ticket against the defined categorization framework. Apply set urgency and impact criteria consistently. Flag anything ambiguous or high-risk to the responsible stakeholder. Identify duplicate or related tickets and consolidate before routing. 3. Routing & Handoff Route each ticket to the correct team or individual. Attach full context so receiving teams can work efficiently and effectively. Confirm the ticket has been picked up by the receiving owner. Re-route immediately if a ticket lands with the wrong owner. 4. Follow-Up & Closure Tracking Monitor open tickets across all queues until confirmed resolution. Chase unowned or stalled tickets before they breach SLA. Close the loop with the original requester once resolved. Keep the Team Leader informed of anything at risk of breach. 5. Documentation & Process Adherence Maintain accurate structured records in the ticketing system for every contact. Follow the defined intake triage and routing workflow without deviation. Flag process gaps or repeat misroutes to the Operations Specialist. Keep categorization and routing logic up to date as teams or ownership change. 6. Reporting & Pattern Recognition Track ticket volume routing accuracy and turnaround time. Identify recurring issue types that cause disproportionate volume. Flag process or resourcing gaps before they become client-facing problems. Prepare structured summaries for the relevant stakeholders.. 7. Internal Coordination Support Account Managers with operational follow-ups on open items. Ensure internal teams receive complete structured information on first handoff. Maintain alignment between client expectations and internal delivery timelines. Escalate cross-team blockers that put SLA at risk.

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 5000 - 8000