Madre Integrated Engineering is seeking an IT Help Desk professional to respond to user requests by phone, email, chat or ticketing system, log, prioritize, and track issues through resolution, and provide timely support.
You will troubleshoot hardware, software, networking, printers, and Microsoft 365, both remotely and on-site, escalate complex incidents, and maintain accurate records while following IT service procedures. fluency in English/Arabic an advantage.
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