IT Manager

Responsibilities

• Manage information technology systems, hardware and software applications to voco Doha West Bay Suites IT standards.
• Oversee the development and implementation of a disaster recovery plan that ensures business continuity whilst minimizing losses associated with downtime.
• Undertake routine risk management and audit processes to ensure compliance by system users and compliance with voco Doha West Bay Suites IT standards.
• Develop a troubleshooting guide and train key staff in IT systems and application use.
• Ensure all operating systems, licences and service agreements are kept up to date and that external vendors comply with agreed response times, SLA's and budget.
• Monitors file server performance, back ups and system performance in line with agreed standards.
• Manage system and firewall security and implement updates as required.
• Update IT policies and procedures in accordance with voco Doha West Bay Suites IT standards and with regard to systems and process enhancements.
• Maintain user database and ensure user profiles are updated in accordance with personnel changes.
• Manage users and accounts in accordance with voco Doha West Bay Suites IT standards.
• Develop and manage IT business process strategy to ensure future state requirements are planned for and implemented within agreed timeframes.
• Attend to system maintenance and breakdown requirements in a timely manner.
• Work closely with external providers to develop and maintain effective relationships and that service delivery is of a "best practice" standard.
• Identify opportunities to reduce IT related costs through managing processes in house.
• Prepare and submit IT management reports as required.
• Attend to guest related IT enquiries and provide assistance as required.
• Maintain and update the computer hardware asset register.
• Ensure all voco Doha West Bay Suites policies are adhered to.
• Maintain confidentiality at all times.
• Uphold high standards in professional conduct at all times including grooming, communications and general conduct.
• Attend to various IT related tasks as they arise from time to time as directed by the General Manager.

Ensure all support licences

Ensure all IT support licences are current and compliant.

What We Need From You RESPONSIBLE BUSINESS

• Comply with and ensure adherence to all of the hotel's policies and procedures
• Comply with all occupational health and safety policies and procedures
• Attend all scheduled meetings
• Maintain a good working relationship with staff and colleagues throughout the hotel and sister properties
• Maintain in good working order all hotel property
• To maintain a positive and professional attitude at all times

PEOPLE

• Liaise with senior management daily
• Ensure effective inter department communication
• Maintain open communication with all operating departments to ensure user skills and knowledge is developed to a higher standard

GENERAL

• Communicate effectively with all other departments
• Be able to identify problems and implement solutions
• Attend meetings, training sessions and any other required meeting or training session.
• Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
• Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
• Maintain IT systems, hardware and software to reduce failure rates to zero.
• Achieve 'good' rating in internal IT audit with no 'high risk' issues.
• Manage vendors and suppliers with no budget overruns.
• Assigned projects are completed within designated timeframes
• Efficient communication platform is consistently maintained
• Maintains a professional and organized work environment
• Implement and manage DRP including testing, training and reporting in accordance with voco Doha West Bay Suites standards.
• Reports, presentations and other accounting duties are consistently on a high standard; free of errors and omissions.

PERSONAL CHARACTERISTICS Education

• Formal qualifications in Information Technology i.e. Bachelor of Science majoring in Information Technology (or equivalent)

Experience

• Well developed computerized hotel systems skills including hardware and software applications.
• Previous experience within a hotel operations environment

Technical/ Skills

• High degree of competency in hotel PMS application.
• Competent Oral and Written English Communication Skills
• Strong organizational skills to manage multiple assignments and project management through to delivery.
• Personal Attributes
• 'Can do' attitude and a high level of energy
• Ability to prioritize tasks and meet the needs of internal customer
• Able to manage tasks simultaneously and work under pressure