Position: Senior IT Support Specialist/ IT Manager
Compensation: Competitive salary plus performance-based incentives and benefits
Overview
Gateworth Group is supporting a leading construction and fit-out client in the UAE with its IT hiring requirements. They are looking to make their first in-house hire across IT with a Senior IT Support Specialist/ IT Manager.
The IT Manager will be responsible for the day-to-day management, support, development, and strategic direction of the company's IT infrastructure, systems, and end-user technology environment. This is a hands‑on position requiring strong technical expertise across L1, L2, and L3 support while also contributing to the company's wider technology, AI, and digital transformation initiatives.
The ideal candidate will possess strong expertise across Microsoft technologies and cloud platforms, combined with a genuine passion for AI, emerging technologies, and digital innovation.
Main Responsibilities
- Take full ownership of the company's IT function, ensuring the stability, security, and performance of all technology systems across the business.
- Provide hands‑on L1, L2, and L3 support, managing end‑user issues, onboarding/offboarding, devices, software, and day‑to‑day IT operations for approximately 80 employees.
- Administer and maintain the Microsoft technology estate, including Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Active Directory, Entra ID (Azure AD), and Intune.
- Manage core infrastructure including servers, networking, firewalls, VPNs, backups, cybersecurity, and business continuity planning.
- Drive technology improvement and digital transformation initiatives by identifying, implementing, and optimising systems and processes that improve business efficiency and scalability.
- Lead the development and adoption of AI and emerging technologies, helping the business leverage innovative tools to enhance productivity, collaboration, and operational performance.
Qualifications
- 5+ years' experience in an IT Manager, IT Lead, Systems Administrator, or Senior IT Support role.
- Proven hands‑on experience providing L1, L2, and L3 IT support across infrastructure, systems, networks, and end‑user environments.
- Strong expertise administering Microsoft technologies, including Microsoft 365, Exchange Online, SharePoint, Teams, OneDrive, Active Directory, Entra ID (Azure AD), and Intune.
- Experience managing IT environments supporting 50-150 employees, with responsibility for infrastructure, cybersecurity, and business continuity.
- Ability to work independently and take full ownership of an IT function, balancing operational support with strategic technology initiatives.
- Experience within construction, fit‑out, interiors, engineering, architecture, or other project‑driven businesses is highly desirable.
- A genuine passion for AI, emerging technologies, digital transformation, and identifying opportunities to improve business performance through technology.
- Strong communication and stakeholder management skills, with the ability to engage effectively with employees, management, vendors, and external technology partners.
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