The IT Helpdesk Support is responsible for providing end-user support related to all Level 1. ensuring that the performance and availability of the IT Network Infrastructure at the site is healthy and always functional
Support Engineer and same is maintained to the highest standard with maximum levels of productivity and efficiency. Support Engineer is responsible for the ongoing support of systems and hardware peripherals providing client support and working closely with users to understand business needs. Expertise in troubleshooting maintaining Service tickets and SLAs design.
- Provide first-line technical support to users by diagnosing and resolving hardware software and network-related issues efficiently.
- Install configure and maintain IT peripherals such as laptops desktops printers and related devices in compliance with company policies.
- Manage and support Microsoft Office 365 Active Directory DNS and DHCP services to ensure smooth IT operations.
- Monitor systems networks and equipment performance to identify malfunctions analyze faults and implement timely corrective actions.
- Perform routine preventive maintenance health checks and monitoring of IT infrastructure to ensure network security and minimize downtime.
- Maintain accurate documentation of IT assets troubleshooting activities fixes procedures and technical recommendations.
- Escalate unresolved technical issues to higher-level support teams and coordinate with vendors for issue resolution and follow-up.
- Configure and manage backup solutions including Synology backup systems to ensure data protection and recovery readiness.
- Design deploy and improve IT service delivery processes in alignment with corporate guidelines SLA requirements and business objectives.
- Liaise with clients and Group IT teams to gather requirements support infrastructure improvements and proactively maintain reliable IT services.
Qualifications :
- Bachelor of Computer Engineering or Equivalent
- Certifications in Cisco & Microsoft Preferred
Remote Work :
No
Employment Type :
Full-time
Experience: years
Vacancy: 1
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