IT Operations Officer

Nair Systems is currently looking for IT Operations Officer for our UAE operations with the following terms & conditions.
Key Skills & Qualifications
Bachelors degree in information technology Computer Science or a related field.
3-5 years of experience in IT Operations Banking Operations or Infrastructure Support.
Knowledge of banking systems such as FCUBS T24 Way4 DCMS and UAECB Applications.
Experience with Windows Server Active Directory Networking VPN MPLS and Microsoft 365.
Strong troubleshooting incident management and vendor coordination skills.
Good communication documentation and reporting abilities.
Core Competencies
IT Operations Management
Banking Systems Support
Infrastructure & Network Administration
Incident & Problem Management
Vendor Coordination
Business Continuity & Disaster Recovery Support
Analytical & Troubleshooting Skills
Customer Service Orientation
Ability to Work Under Pressure and Outside Business Hours when required.
Operational Support Coverage
Provide after-hours and on-call support for end users and customers to ensure timely resolution of critical IT and banking operation issues outside normal business hours.
Respond to and troubleshoot production incidents system outages application failures and urgent service requests.
Coordinate with internal teams vendors and service providers during critical incidents to minimize service disruption and ensure business continuity.
End User Support
Perform routine server health checks system monitoring and patch management activities.
Support Active Directory Microsoft 365 Azure Intune and Windows environments.
Manage user accounts access requests and application support activities.
Provide Level 1 & 2 support for end users desktops laptops printers and peripherals.
Coordinate with vendors and support teams to resolve infrastructure and application-related issues.
Infrastructure & Network Support
Support and maintain Main Data Center (DC) and Disaster Recovery (DR) site infrastructure.
Install configure upgrade and troubleshoot routers switches and network devices.
Monitor and maintain MPLS WAN VPN and branch network connectivity.
Coordinate with telecom providers and service providers for circuit provisioning upgrades and incident resolution.
Maintain network documentation operational procedures and technical records.
Support branch IT infrastructure across Abu Dhabi Dubai Sharjah and Ras Al Khaimah locations.
Maintain and manage IT asset inventory including tracking deployment replacement and disposal of IT equipment.
Perform network cable patching structured cabling activities and connectivity troubleshooting within Data Centers communication rooms and branch locations.
Install configure and support Cisco IP telephony devices including user provisioning extensions and basic Call Manager administration.
Support Cisco Voice and Unified Communications infrastructure and coordinate with vendors for telephony-related incidents and upgrades
Terms and conditions
Joining time frame: Immediate
Should you be interested in this opportunity please send your latest resume in MS Word format at the earliest at
Employment Type : Full Time
Experience: years
Vacancy: 1