IT Specialist

Job Description:

• User Support & Operations Provide end-user support troubleshoot technical issues and ensure smooth operation of day-to-day IT activities across all departments.

• Active Directory & User Management Administer and manage Active Directory servers create/modify user accounts groups security policies and manage access controls.

• Telephonic PBX System Management Configure monitor and maintain the companys PBX telephone system extensions call routing and related hardware.

• Microsoft 365 Admin Centre Oversee M365 administration including user creation licenses email configurations distribution groups and security settings.

• Microsoft Intune (Endpoint Manager) Manage device enrollments compliance policies application deployment security profiles and mobile device management (MDM).

• Network Infrastructure (L2 & L3 Switches Wireless APs) Configure manage and maintain Layer 2 and Layer 3 switches Wi-Fi access points VLANs routing and network performance optimization.

• FortiGate Firewalls Configure monitor and maintain FortiGate firewalls VPNs security rules traffic policies and intrusion prevention systems (IPS).

• IT Procurement & Asset Management Handle IT procurement vendor coordination quotation comparison purchase requests and maintain an accurate IT asset inventory.

• Domain Purchases & Renewals Manage domain registrations renewals DNS settings and ensure uninterrupted domain and email services.

• Cloud VPS Servers Maintain and manage cloud-hosted VPS servers configurations performance monitoring and security hardening.

• AD Server Oversee Active Directory server health replication policies and system-level configurations to ensure high availability.

• File Servers & Virtual Machines (VMs) Manage file servers shared folder permissions virtual machines resource allocation and performance monitoring.

• Backup & Data Recovery Implement monitor and maintain reliable backup solutions; perform data recovery and ensure business continuity.

• Microsoft Defender Manage Microsoft Defender policies threat monitoring endpoint protection and ensure compliance with cybersecurity standards.

• Technical Documentation Maintain detailed documentation including network diagrams system configurations licenses and IT inventory records.

• Cross-Department Coordination Collaborate with internal teams to plan and execute IT projects upgrades migrations and system improvements.

• Policy & Compliance Ensure adherence to IT policies cybersecurity protocols and industry best practices at all times.

Key Skills
SQL,Active Directory,Information Technology,Access Points,System Software,Database,Infrastructure,Linux,Project Management,Internet,Troubleshoot,PC,Procedures,Setup,hardware
Employment Type : Full Time
Experience: years
Vacancy: 1