We are currently looking for IT End User Support for our UAE operations with the following terms & conditions.
Technical Skills
- Windows OS administration configuration imaging and troubleshooting Banking applications & customer service familiarity Microsoft 365
- administration Active Directory & server administration Basic networking (TCP/IP DNS DHCP switches Wi-Fi) Printer/peripheral support
- Endpoint management (Intune Kaspersky Defender or equivalent).
Core Competencies
- Willingness to work rotational shifts on-call and emergency response excellent customer service and communication strong troubleshooting and
- analytical ability works independently and under pressure team collaboration and accountability attention to detail and time management.
Key Responsibilities
- Provide onsite/remote support for desktops laptops printers mobiles peripherals meeting rooms/AV and Teams Rooms; resolve hardware software OS application and connectivity issues within SLA.
- Act as first point of contact via phone email walk-ins and ticketing; log troubleshoot and escalate incidents as needed.
- Support banking operations and applications across branches head office contact center corporate functions VIP users and senior management in line with security and audit requirements.
- Manage users/permissions in Active Directory and Microsoft 365 (Intune Exchange); support Outlook Teams OneDrive SharePoint; handle password resets mailbox support onboarding/offboarding and workstation setup.
- Perform basic LAN/WAN/Wi-Fi/VPN troubleshooting switch port activation and structured cabling support; escalate complex infrastructure issues.
- Maintain IT asset/license inventory conduct audits and coordinate replacement disposal and warranty claims.
- Log/track tickets via the ITSM tool maintain knowledge base articles identify recurring issues and support IT projects office moves and deployments.
- Available for weekend/after-hours rotational shift and on-call support as required by operational and project needs.
Terms and conditions
Joining time frame: Immediate
Additional Information :
Terms and conditions:
Joining time frame: maximum 4 weeks
Remote Work :
No
Employment Type :
Full-time
Experience: years
Vacancy: 1
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