IT Support Engineer job in Dubai, United Arab Emirates.

The ideal candidate should possess a minimum of 2 years of hands-on experience in deskside support, demonstrating proficiency in:

• Providing support for Windows 10, Outlook, Exchange, and Active Directory.
• Excellent written and verbal communication skills.
• Handling printers and IP phones.
• Stay updated with industry trends and technologies to enhance IT support capabilities.
• Familiarity with ITSM tools and a basic understanding of ITIL processes.
• Basic knowledge of IP protocols and Office 365.
• Experience in Google Suite (Workspace) administration.
• Timely response and resolution of assigned calls within defined SLA.
• Effective workload management and diagnosis of end-user system issues, including hardware and software.
• Compliance with service levels related to end-user support.
• Collaboration with third parties to resolve technical issues.
• Accurate updates in the call management system with clear progress and resolution details are needed.
• Accountability for software installations, IT asset management, printer service, and LAN connectivity.

The preferred candidate should meet the following qualifications:

• A minimum of 2 years of experience in IT support engineering.
• Holds a Bachelor's degree in computer science, information technology, or a related field.
• Proficient with Microsoft Office Suite, Windows operating systems, and commonly used software applications.
• Demonstrates strong problem-solving and critical thinking abilities.
• Possesses excellent communication and interpersonal skills.
• Capable of working both independently and collaboratively within a team.
• Exhibits attention to detail and accuracy in work.
• Skilled in prioritizing and managing multiple tasks concurrently.
• Shows eagerness to learn and adapt to evolving technologies and processes.
• Effective at conveying complex information to technical and non-technical audiences, including various levels of management.

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