Salary: AED 5,000 per month (fixed).
About the role
We are looking for a hands‑on, proactive IT Support Field Engineer to join our team. You will visit client offices across the UAE and support users remotely, looking after desktops, servers, networks, Microsoft 365 / Google Workspace and backups. If you enjoy fixing problems on site, keeping systems running and looking after customers, we would like to hear from you.
What you will do
- Provide on‑site and remote support for desktops, laptops, printers and peripherals, keeping downtime to a minimum.
- Troubleshoot and resolve hardware and software issues on Windows and macOS.
- Maintain, upgrade and support servers to keep systems available and performing well.
- Help with network and infrastructure tasks, including router, switch and firewall configuration.
- Manage and support Microsoft 365, Google Workspace and other hosted email services.
- Migrate and configure user accounts, mailboxes and settings between platforms.
- Apply cloud security settings and look after backup solutions.
- Install, configure and maintain networking devices, servers and storage.
- Run data backup and recovery processes to protect client information.
What we are looking for
- Proven experience as an IT Field Engineer, IT Support Engineer or similar role, with both on‑site and remote support.
- Good knowledge of desktop and server installation, configuration and troubleshooting.
- Working knowledge of Windows Server roles (Active Directory, DNS, DHCP).
- Hands‑on experience with Microsoft 365, Google Workspace and hosted email.
- Understanding of networking: TCP/IP, DNS, VPN, VLANs and Wi‑Fi.
- Experience with virtualisation (VMware, Hyper‑V) and backup solutions.
- Knowledge of endpoint security and firewall management.
- Clear spoken and written English and a strong customer‑service attitude.
- Able to work independently and as part of a team in a fast‑paced environment.
Other requirements
- Valid UAE driving licence (preferred).
- Willing to travel between client sites across the UAE.
- Certifications such as CompTIA A+, Microsoft 365 / Azure, or Google Workspace are a plus.
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