IT Support Help Desk

Madre Integrated Engineering | Full time

• Respond to user requests by phone, email, chat, or ticketing system; log, prioritize, and track issues through resolution.
  
• Troubleshoot hardware, software, network, printer, email, and Microsoft 365 problems, providing remote or on-site support.
  
• Escalate complex or unresolved incidents to the appropriate technical team and follow up to meet service targets.
  
• Maintain accurate support records, update knowledge base articles, and assist with user accounts, equipment setup, and IT asset tracking.
  

Requirements

• Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field.
  
• Minimum 2–3 years of experience in a help desk or IT support role.
  
• Working knowledge of Windows, Microsoft 365, computer hardware, printers, and basic networking.
  
• Experience using a ticketing system and following incident management or IT service procedures; ITIL Foundation is an advantage.
  
• Good communication and customer service skills; Arabic and English proficiency is an advantage.
  

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