IT Support & Helpdesk Specialist $2500$4000 USD/month Fully Remote

Location: Fully remote you can be based anywhere in the world
Hours: Flexible overlap with UK GMT or US EST required
Salary: $2500$4000 USD/month
Contract: Full-time permanent

About the company

Remote World is partnering with a US-based managed IT services company to hire for this role. They support a portfolio of SME clients with remote helpdesk endpoint management and infrastructure support.

The role

Youll provide first and second-line IT support to end users resolving hardware software and connectivity issues managing user accounts and escalating complex problems clearly. Youll be the first port of call when something breaks.

What youll do

Respond to support tickets via helpdesk platform within SLA targets
Diagnose and resolve hardware software and network issues remotely
Manage user accounts and permissions in Active Directory or Azure AD
Escalate issues to third-line support with clear documentation
Maintain the knowledge base with guides and FAQs

What youll need

Solid grasp of Windows environments networking fundamentals and Active Directory
Patient and clear communicator with non-technical users
Organised ticket manager nothing stays unresolved
Comfortable working remotely with distributed teams

Nice to have

CompTIA A Network or equivalent certification
Experience with an ITSM tool (ServiceNow Jira Service Management or similar)
Familiarity with Microsoft 365 admin or Azure AD

What youll get

$2500$4000 USD/month based on experience
Fully remote with flexible hours
Exposure to a wide range of SME IT environments
Paid leave
Path into senior support infrastructure or cloud engineer roles

Apply with your CV and a note on your most complex support ticket resolution.

We welcome applications from people of all backgrounds. If you meet most but not all of the requirements please apply anyway.

Employment Type : Full Time
Experience: years
Vacancy: 1

IT Support & Helpdesk Specialist