The IT Support and Infrastructure Specialist is responsible for designing building maintaining and continuously improving IT infrastructure across the Group its business units and Group Services clients ensuring reliable secure and scalable technology operations. This role operates with a strong sense of ownership across IT support and infrastructure management applying independent technical judgment to evaluate IT decisions resolve technical challenges maintain comprehensive system documentation and strengthen infrastructure resilience security and operational efficiency as the business grows.
KEY RESPONSIBILITIES
Infrastructure Design & Build
Design and build servers networks VPN identity and access for Group and BU environments.
Set and maintain the Group build standard for new environments.
Build infrastructure that can be reproduced from documentation and code.
Document all systems built to a handover-ready standard.
Entity Separation & Client Environments
Deliver the entity separation programme across Google Workspace Slack domains and VPN.
Build a separate VPN per entity with one-way Group visibility into BUs.
Build separate IT environments for Group Services clients to agree specification and timeline.
Log client work in Clockify against tier deliverables and billable hours.
Automation & Improvement
Own the Group IT improvement backlog prioritised by risk and cost.
Review the backlog monthly with the IT Lead and Group COO.
Automate repeated tasks using scripts n8n workflows and configuration management.
Resolve the root causes of recurring tickets.
Reliability & Operations
Own patching capacity and monitoring for assigned systems on the Proxmox and Docker environment.
Run quarterly backup restore tests and document the results.
Hold documented admin access to critical systems to remove single-administrator dependency.
Lead post-incident reviews and record root cause and actions.
Technical Review & Governance
Review significant IT changes before implementation including those proposed by the IT Lead and record outcomes in writing.
Raise design security and cost concerns with evidence and a proposed alternative.
Escalate unresolved material risks to the Group COO.
Evaluate vendor and tool proposals on cost lock-in and security before purchase.
Escalated Support & Coaching
Resolve technical issues escalated from L2 support.
Coach L2 staff to reduce repeat escalations.
Provide technical input to IT Governance on policies and runbooks.
Flag gaps between documented policy and actual practice.
Required
3 to 5 years in systems administration or infrastructure roles.
Production Linux administration.
Docker in production and Proxmox or another virtualisation platform.
Networking: VLANs firewalls DNS DHCP and site-to-site or client VPN (WireGuard or similar).
Google Workspace administration at tenant level.
Bash or Python scripting for automation.
Proven experience designing and building systems.
Experience reviewing and influencing technical decisions.
Clear communication with non-technical staff.
A degree or diploma in IT computer science or cybersecurity or equivalent practical experience.
Nice to Have
Infrastructure as code (Ansible Terraform or similar).
MSP experience building environments for multiple clients.
Nginx reverse proxies web hosting and cloud platforms.
Monitoring stacks (Grafana Loki Prometheus or similar).
Security certification (Security Network or higher).
Technical and Soft Skills
Linux Docker and Proxmox administration in production.
Network design including VLANs firewalls and VPN.
Identity and access management across Google Workspace Slack and 1Password.
Scripting and automation with Bash Python and n8n.
Backup design and restore testing.
Monitoring alert triage and incident review.
Clear written proposals reviews and technical documentation.
Calm direct communication with technical and non-technical colleagues.
At Nexus Solutions we value each team member and believe in building high-performing teams within a collaborative close-knit scale-up environment that encourages ownership accountability and long-term growth.
With European roots and operations across six countries we have an established presence in Dubai and are now actively expanding our footprint in the region. As we grow we are focused on strengthening our culture with people who are driven commercially minded and committed to building strong working relationships and a shared team spirit.
Our global team delivers a wide range of technology operational and consulting solutions to an increasingly complex and tightly regulated environment our clients need more than just world-class technology they need experienced partners who can guide them through regulatory operational and compliance challenges.
Why Join Us
Make an Impact: Your work will directly contribute to our organizational growth and financial health.
Collaborate Globally: Work with dynamic teams across multiple countries
Innovative Environment: We value ideas and move fast to implement improvements
Great Culture: We work hard support each other and enjoy what we do.
What We Offer
Premium Medical Insurance: Your health and well-being are our priority.
Performance-Based Bonuses: Annual rewards based on your contribution and impact
Corporate Benefits: Including gifts for special occasions and team-building activities
Required Skills:
3 to 5 years in systems administration or infrastructure roles. Production Linux administration. Docker in production and Proxmox or another virtualisation platform. Networking: VLANs firewalls DNS DHCP and site-to-site or client VPN (WireGuard or similar). Google Workspace administration at tenant level. Bash or Python scripting for automation. Proven experience designing and building systems. Experience reviewing and influencing technical decisions. Clear communication with non-technical staff. A degree or diploma in IT computer science or cybersecurity or equivalent practical experience.
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