IT Support Specialist
Location: Qatar
Job Summary
We are looking for an experienced IT Support Specialist to provide advanced technical support for IT systems, applications, end-user services, and technology environments. The role involves troubleshooting complex issues, resolving escalated incidents, supporting system deployments, and ensuring the smooth operation of IT services.
Key Responsibilities
- Provide advanced technical support and troubleshooting for IT systems and applications.
- Resolve escalated incidents and service requests.
- Monitor and maintain assigned IT services and environments.
- Perform root cause analysis for recurring technical issues.
- Support application, desktop, infrastructure, and end-user services.
- Assist with system deployments, upgrades, and migrations.
- Prepare and maintain technical documentation, procedures, and knowledge base articles.
- Coordinate with infrastructure, application, security, and vendor teams.
- Support service improvement initiatives and operational excellence.
- Ensure issues are resolved in line with service level agreements (SLAs).
Required Skills
- Advanced troubleshooting and problem-solving.
- IT service management.
- Incident and problem management.
- Systems and application support.
- Customer service and user support.
- Technical documentation and knowledge management.
- Strong communication and teamwork skills.
Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- 5+ years of experience in IT support, technical support, or service operations.
- Experience supporting applications, desktops, infrastructure, and end-user environments.
- Knowledge of IT service management processes and best practices.
- ITIL Foundation certification or equivalent is preferred.
- Relevant Microsoft, networking, application, or vendor certifications are a plus.
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