Black Pearl is hiring a Junior IT Support Specialist to provide technical support and ensure smooth IT operations across the company. This role suits proactive individuals with strong troubleshooting skills and a passion for IT service excellence.
Provide first-level support for hardware software and networking issues.
Diagnose and resolve user problems via phone email remote tools or on-site.
Log and track IT support tickets to ensure timely resolution.
Install configure and maintain laptops desktops printers and peripherals.
Manage software installations updates and patches.
Ensure all devices meet security and performance standards.
Assist in monitoring network connectivity and system performance.
Troubleshoot LAN/WAN Wi-Fi VPN and user access issues.
Support user account setup and permission management.
Provide user training for basic IT tools and systems.
Create user guides FAQs and onboarding documentation.
Conduct routine checks on antivirus backups and system updates.
Maintain IT asset inventory and service logs.
Ensure compliance with IT policies and cybersecurity best practices.
Coordinate with vendors for repairs and procurement.
Support IT projects such as upgrades migrations and system rollouts.
To be considered for this role you need to meet the following criteria:
Bachelors degree in IT Computer Science or related field preferred.
58 years of IT support experience.
Strong knowledge of hardware operating systems and networking basics.
Experience with Microsoft 365 Active Directory and cloud apps.
Certifications such as CompTIA A Network ITIL CCNA or Google IT Support are preferred.
Excellent communication time management and customer service skills.
Valid UAE driving license preferred.
Key Skills
Fund Management,Corporate Sales,HR Recruitment,Linux,Airlines
Employment Type : Full Time
Experience: years
Vacancy: 1
This listing is sourced from a third-party job board. Applying will redirect you to the original posting.
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