IT Support Specialist

Job Responsibilities:

• Provide technical support and troubleshooting for hardware, software, network, and IT-related issues.
• Install, configure, maintain, and troubleshoot computers, printers, servers, network devices, and other IT equipment.
• Respond to IT support requests and resolve technical issues within agreed timelines.
• Perform regular system maintenance, updates, backups, and preventive checks.
• Monitor and maintain IT infrastructure to ensure smooth day-to-day operations.
• Manage user accounts, email systems, access permissions, and basic network configurations.
• Maintain IT asset records and ensure proper documentation of systems and equipment.
• Coordinate with external IT vendors and service providers when required.
• Prepare service reports and maintain records of technical issues and resolutions.
• Provide on-site and remote technical support to users and clients.

Requirements:

• 2–5 years of experience as an IT Support Engineer/IT Support Technician.
• Experience working for an AMC (Annual Maintenance Contract) or IT service-providing company is mandatory.
• Experience handling IT support for multiple clients, offices, or sites.
• Strong troubleshooting knowledge of Windows, networking, printers, hardware, software, and basic server administration.
• Good knowledge of TCP/IP, LAN/WAN, Wi-Fi, routers, switches, and basic network troubleshooting.
• Good communication and customer-service skills.
• Ability to work independently, visit client sites, and handle multiple support requests.

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