IT SUPPORT TECHNICIAN

IT Support Technician

Qatar Full Time Ref No -10058

• Install and configure computer hardware operating systems, printers, and applications.
• Upgrade operating system and application.
• Monitor and maintain computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Help users through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Troubleshoot system and network problems and diagnosing and solving hardware/software faults.
• Repairing and replacing parts as required.
• Setting up accounts and configuring outlook for new users.
• Run security scans regularly on end user devices.
• Maintain inventory technology items, printer toners and consumables.
• Follow and close assigned incidents on ticketing system.

Responsibilities

• Install and configure computer hardware operating systems, printers, and applications.
• Upgrade operating system and application.
• Monitor and maintain computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Help users through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Troubleshoot system and network problems and diagnosing and solving hardware/software faults.
• Repairing and replacing parts as required.
• Setting up accounts and configuring outlook for new users.
• Run security scans regularly on end user devices.
• Maintain inventory technology items, printer toners and consumables.
• Follow and close assigned incidents on ticketing system.

Skills

• OSI and TCP/IP models, IP addressing, WINS, VPN, IPv4
• Experience based on systems and or LAN administration, Installation & Configuration
• Very good knowledge in IT Network & Security Systems (Network, Firewall, UPS)
• PC hardware troubleshooting and maintenance.
• Windows Server
• Professional in Microsoft services: domain, DNS, DHCP and Hyper-V
• SQL Server
• SYMC Backup, SEMP
• Manage Exchange
• Installation & troubleshooting of Win10, Win11 Operating system
• Installation, configuration & troubleshooting of personal and network printers and other peripherals
• Apple Technology Background is an advantage.

Education

• IT, Computer Science, Computer Engineering, or related field

Certification

• MCITP or MCSE
• CCNA

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