About Plivo
Plivo is a leading technology company transforming customer engagement for some of the world's largest B2C brands, including Uber, WhatsApp, and Zomato. Our newest product, an AI Agents platform, automates the entire customer lifecycle from acquisition to support through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection. With a 100+ member team across India and the US, we build high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world infrastructure challenges at scale, we look forward to talking with you!
Role Overview
The role is that of an IT Systems & Automation Engineer to own and automate the internal technology platform our teams across India and the US run on every day: identity and access, the endpoint fleet, office and remote connectivity including VPN, and the SaaS stack the company depends on. You will treat that platform as something to be engineered rather than administered: scripting away manual work, building the integrations that keep systems in sync, and leading end-to-end migrations that move users and data between vendors without disruption or loss. This is a hands-on role for someone who understands these systems from first principles rather than from a runbook, who spots and fixes problems before anyone raises a ticket, and who uses modern AI tooling to move faster than a team this size normally could.
What You'll Do
• Automate recurring operational work: script against platform and SaaS APIs in Python, Bash, or PowerShell to eliminate manual provisioning, reporting, and offboarding.
• Lead migrations end-to-end: plan and execute moves between vendors and systems with zero data loss, covering mail and file migrations, tenant consolidations, identity provider and MDM cutovers, and on-premise to cloud transitions, owning validation and rollback at every step.
• Own and automate identity and access management: SSO/SAML/SCIM, Google Workspace, directory services, and a secrets manager; automate joiner-mover-leaver flows and run periodic least-privilege access reviews.
• Manage the endpoint fleet at scale: device provisioning and MDM policy, disk encryption, patching, and compliance across a distributed, multi-OS workforce.
• Own networking and connectivity: LAN/WLAN, routing and switching, firewalls, DNS/DHCP, network segmentation, and site-to-site and remote-access VPN, including deep troubleshooting when things break.
• Operate and maintain core infrastructure: servers, virtualization, storage, and backup and recovery across Linux, macOS, and Windows environments.
• Strengthen our security posture: endpoint protection, vulnerability and patch management, logging and alerting, hardening baselines, and evidence collection for compliance audits.
• Drive IT and security incident response: triage, contain, find root cause, and document, so the same issue does not return.
• Use AI-assisted tooling (Claude, Claude Code, Copilot, Cursor) to accelerate scripting, migration planning, runbooks, diagnostics, and overall operational speed and quality.
What You Bring
• 5+ years of experience in IT systems administration, corporate IT / IT platform engineering, or IT security engineering.
• Strong hands-on infrastructure skills across Linux, macOS, and Windows administration, virtualization, storage, and backup and recovery.
• Solid networking fundamentals: TCP/IP, DNS, DHCP, routing and switching, firewalls, and hands-on VPN configuration and troubleshooting. You can explain what is actually happening on the wire, not just which setting to change.
• Proven migration experience: you have moved users and data between platforms yourself and handled planning, cutover, validation, and rollback.
• Identity and access management experience with SSO/SAML, directory services, MDM, and password or secrets management.
• Working knowledge of security fundamentals: endpoint protection, patching, encryption, logging, and least-privilege access.
• Scripting ability in Python, Bash, or PowerShell to automate administration and reporting.
• Genuine conceptual clarity and a proactive ownership mindset: you understand why systems behave the way they do, and you find and fix problems before they are reported to you.
• Fluency with AI development tools: you actively use Claude, Copilot, or similar to work faster and smarter. This is important to us.
Great to Have
• Experience supporting a fast-growing product engineering organisation across multiple offices and time zones.
• Exposure to SOC 2, ISO 27001, or GDPR compliance programmes, audits, and evidence automation.
• Cloud infrastructure exposure: AWS IAM, VPC, and networking.
• Relevant certifications (CCNA/CCNP, Google Workspace or Microsoft administrator, CompTIA Security+, AWS).
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