IT & Systems Support Specialist

About the Role We are looking for an experienced IT & Systems Support Specialist to join our team in Doha. This role is responsible for providing day-to-day technical support across the company, ensuring that all employees can work efficiently with minimal downtime. You will support computers, networks, printers, ERP systems, Microsoft 365, and other business technologies while helping maintain a secure, reliable, and well-organized IT environment. This is a hands-on role for someone who enjoys solving technical problems, supporting users, and continuously improving business systems.

Key Responsibilities

• Provide daily IT support to employees across all departments.
• Install, configure, and maintain desktops, laptops, printers, barcode printers, barcode scanners, and other office devices.
• Diagnose and resolve hardware, software, and network issues.
• Support users with ERP system troubleshooting and basic training.
• Set up computers, email accounts, Microsoft 365, and user access for new employees.
• Manage user accounts, permissions, and basic security settings.
• Monitor office networks, Wi-Fi, internet connectivity, and shared devices.
• Install, configure, and maintain Windows operating systems and business applications.
• Coordinate with external vendors and system providers when advanced technical support is required.
• Perform routine maintenance, software updates, backups, and health checks.
• Maintain IT asset records, software licenses, warranties, and equipment inventory.
• Document technical procedures, support activities, and system configurations.
• Recommend improvements to enhance system reliability, security, and efficiency.

Qualifications

• Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum 3 years of experience in IT support, technical support, system administration, or a similar role.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience troubleshooting desktops, laptops, printers, and office hardware.
• Good understanding of networking, including TCP/IP, DNS, DHCP, routers, switches, and Wi-Fi.
• Experience supporting ERP or other business management systems.
• Strong problem-solving and analytical skills.
• Excellent communication and user support skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple tasks and prioritize technical issues effectively.
• Willingness to learn new technologies and continuously improve technical knowledge.
• Ability to work independently and collaboratively within a team.

Currently based in Qatar. Available to join immediately.

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