ITAM Specialist (L1) Dubai
Excis is a global IT support leader driven by innovation and collaboration. We are looking for a detail-oriented and eager individual to join our IT Asset Management team in Dubai. This is an excellent entry-level opportunity to learn and grow within a global IT environment supporting the full lifecycle of IT assets under the guidance of senior specialists.
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
WHAT YOULL DO:
- Support the management of the IT asset lifecycle (hardware and software) from procurement to disposal assisting with tasks like receipt deployment tracking and recovery.
- Help maintain accurate and up-to-date records in the IT Asset Management database and Configuration Management Database (CMDB).
- Assist in conducting regular audits of IT assets to ensure data integrity and compliance.
- Process incoming software license requests and assist with tracking allocations under supervision.
- Support the asset aspect of the RMA process including coordinating shipping receiving and updating asset records.
- Collaborate with team members to reconcile asset data and support reporting on asset status.
- Update service tickets with asset information to ensure real-time accuracy.
Requirements
- 1 years of experience in an IT support helpdesk or administrative role with a strong interest in moving into IT Asset Management.
- A foundational understanding of IT assets (hardware/software) and a willingness to learn ITAM principles.
- Familiarity with using ticketing systems (e.g. ServiceNow Zendesk Jira) is a plus.
- Basic proficiency in Microsoft Excel (e.g. data entry sorting filtering). Training will be provided for more advanced functions.
- Any exposure to software licensing or hardware tracking is advantageous but not required.
Soft Skills & Certifications:
- Excellent attention to detail and strong organizational skills.
- A proactive learner able to follow instructions and work effectively in a team.
- Good verbal and written communication skills in English. (Arabic is a plus but not required).
- ITIL Foundation certification or a willingness to obtain one is a plus.
Physical Requirements:
- Ability to lift/move equipment (up to 25 lbs) for audit and inventory purposes.
Benefits
- Competitive salary
- Collaborative and inclusive work culture
- Career growth and training opportunities in a global IT environment
Join Our Team!
If you are a detail-oriented individual looking to start your career in IT Asset Management we want to hear from you! Apply now to become part of a dynamic team where you can build a strong foundation for your professional future.
Key Skills Computer Science,Cobol,Active Directory,Information Technology,Data Collection,C++,Information Security,JavaScript,Technical Expertise,Troubleshoot,PC,Management System,Setup,hardware,Dns
Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 4000 - 4000