Internal Firm Services
Not Applicable
IFS - Internal Firm Services - Other
Senior Manager
At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver high-quality services to clients.
As a managed service delivery generalist at PwC you will execute outsourced processes such as client and customer interaction; data review enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.
PwC Overview:
At PwC we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. Were a network of firms in 152 countries with more than people who are committed to delivering world-class capabilities and quality in assurance tax and advisory services
PwC Middle East Overview:
Established in the region for over 40 years PwC Middle East employs over 10000 people across 12 countries: Bahrain Egypt Iraq Jordan Kuwait Lebanon Libya Oman Qatar Saudi Arabia Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond
Our culture is one of inclusivity and care where we respect each other and our differences. Its one that supports collaboration teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo bringing new ideas to the table
As PwC staff you will have the chance to collaborate across level line of services and global network. Not only in terms of work get involved too in firm-wide events
Line of Service and Overview:
What does this role aim to achieve in the firm/what impact does the role create
Leads the pre-sales and solution development for IT Service Management (ITSM) managed services. Responsible for crafting scalable SLA-driven solutions leveraging industry-standard tools (e.g. ServiceNow BMC MicroFocus) and frameworks (ITIL COBIT) to transform client IT operations.
Daily tasks and delivery expectation
Proficient in written and spoken English. Arabic is a plus
Bachelors in Information Technology Computer Science or related field.
10 Years of experience in ITSM pre-sales or solution design roles.
(if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:
(if blank certifications not specified)
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Process Outsourcing Claims Performance Management Coaching and Feedback Communication Complaint Management Compliance Auditing Compliance Review Contract Review Corrective Actions Creativity Customer Data Management (CDM) Customer Due Diligence Customer Handling Data Entry Data Quality Data Quality Assessment Delivery Excellence Embracing Change Emotional Regulation Empathy Inclusion 28 more
(If blank desired languages not specified)
Up to 20%
Yes
Yes
Unclear Seniority
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