Job Title: Call Center Representative
Department: Corporate Payroll Operation
Location: Bronx, NY 10461
Shift Time: 8:00 AM-4:00 PM
Date Start: 10/26/2026 - 12/12/2026, with strong possibilities of extension
Schedule Notes:
- 1 yr of Call Center And Payroll Timekeeping experience in call center environment required.
- Experience in a Hospital setting.
- Intermediate to advance skills in Microsoft Office applications including Word, Excel and Outlook.
Duties:
Job Summary:
- Customer Service Professional who handles incoming and/or outgoing calls.
Job Responsibilities:
- Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
- Other assignment as necessary.
- Extensive phone experience and computer literate.
- Schedule appointments, reminder calls to patients.
- Book and reschedule clinic appointments.
- Answer customer inquiries regarding their clinic appointments.
- Must answer phones, utilize in house and pagers, make overhead announcements.
- Other assignment as necessary.
- Extensive phone experience and computer literate.
Required Skills & Experience:
- Two (2) years of experience and Bilingual (facility specific).
- Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
- Active listening providing full attention to callers to understand their concerns and needs.
- Effective problem-solving to analyze a situation, identify core issue and find effective solution.
Required Skills:
- Call center customer service
- Payroll policies/procedures
Preferred Skills & Experience:
- 1 year experience and Bilingual (facility specific).
Required Education:
- High School Diploma or general education degree (GED).
EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
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