Utilize all available store resources to meet or exceed store and individual sales targets and KPI targets
ATV - inspiring customers across categories and upselling any product
Conversion - showing exceptional brand awareness and welcoming customers at the store entrance
UPT - promoting our brand to consumers by inspiring them to purchase more of our products
Use the Eyewa GUEST EXPERIENCE to set a standard for customer service by meeting exceeding expectations
Being well groomed by adhering to Eyewa uniform policies and standards
Introducing Eyewa Exclusive In House Brands to customers with confidence by seeking knowledge and sharing with peers
Educating your peers on how to improve their customer service behaviors by sharing your own experiences
Promoting the brand culture and living the Eyewa Values by continuously demonstrating them and inspiring others to do the same
Executing and maintaining the store's VM standard based on the brand's guidelines
Complete cash register transactions efficiently, accurately and fast - invoices refunds and exchanges
Maintaining effective customer data management so that brands stores can build customer loyalty
Performing the opening and closing procedures of the store in accordance with established procedures
Straightening, arranging stock and dusting off merchandise, maintaining shelving areas as directed by management and participating in designing displays in windows and on tables
Taking delivery of stock and entering the received stock into the system as soon as it arrives
Communicating with the Store Manager regarding stock availability and specific store requirements
Following the procedures and policies of the brand to minimize stock losses on the sales floor and in the stockroom
Conducting and initiating daily stock counts to maintain a balanced inventory report
Resolving customer complaints in a timely manner and coming up with creative solutions for complex problems
Qualifications
0-1 years experience in a Retail/ Customer Service / Hospitality environment
Flexibility to work shifts / retail hours
Ability to execute store operations, focusing on selected functional areas
Confident communicator who excels in verbal communication
An enthusiastic self-starter with a can-do attitude
Being confident in your abilities to take responsibility for the floor in the absence of a supervisor or manager
A person who enjoys training new employees and assisting with store onboarding and inductions
Someone who is collaborative, productive and is respectful towards fellow team members
Passionate about learning and seeking ways to improve on a personal and professional level