Key Account Manager

Job summary

Reports directly to the Sales Team Leader – Cosmetics & Fragrance Division, North America. No direct reports. Partners cross-functionally with New Project Launch (NPL), New Product Development (NPD), Supply Chain, Finance, and Plant Operations teams across North America, Europe, and Asia. Manages a defined portfolio of strategic accounts (typically 3–6 Key Accounts). Operates within a matrixed global structure with alignment to Albéa Group commercial strategy.

About Albea & the Product line that is recruiting

Albéa is a global leader in beauty, personal care, oral care, pharmaceutical and food packaging. Our site, Albea New York is our Sales Offices for North America.

Scope

1. Revenue scope: $15M–$40M in managed account sales annually

2. Account portfolio: 3–6 Key Accounts in prestige/luxury beauty; 10–30 active NPL/NPD projects concurrently

3. RFQ volume: 50–100+ quotes per year across tubes, pumps, and caps categories

4. Financial targets: Overdue AR <2% of managed balance; Gross Margin % in line with divisional budget

5. Tools & systems: Winforce (CRM/pipeline), ADS (project tracking), IBP (demand planning), WeShare"

Main activities

• Develop sales on assigned brands; translate brand strategy into the Global Annual Account Plan.

• Build trusting relationships internally and externally; ensure high customer satisfaction.

• Lead the RFQ/bid process with internal stakeholders across North America, Europe, and Asia.

• Ensure smooth interface with New Project Launch and New Product Development teams.

• Report key metrics weekly via Albea tools (Winforce, ADS, etc.); analyze and monitor objectives.

• Manage crisis situations; lead dedicated task force; ensure prompt issue resolution.

Accountability including KPIs

1. Profitable Growth — Net Sales ($) vs. budget; YoY organic growth %; new business wins ($)

2. Customer Satisfaction — On-Time Delivery (OTD) %; CSAT/NPS ≥90%; complaint closure rate

3. Financial Performance — Gross Margin %; working capital management; overdue AR <2%

4. Project Execution — Cost vs. quotation adherence (%); NPL on-time launch rate; quote win rate

5. Relationship & Pipeline — Share of growth; account coverage depth; strategic partnership tier"

Profile (Experience & qualifications)

• Degree & credentials: Bachelor's required (Business, Engineering, or related); MBA a plus; 5–10 years B2B sales in manufacturing

• Industry fit: Beauty/cosmetics packaging experience strongly preferred

• Commercial skills: Proven RFQ/bid leadership across multi-regional stakeholders; strong negotiation and pricing acumen

• Financial & analytical: Comfortable with P&L, margin analysis, working capital, and CRM tools (Winforce or equivalent)

• Global exposure: International experience (Asia-Pacific and/or Mexico) preferred; product background a plus